5. A . LATAM Pass Miles Expiration Policy
1) Miles Expiration Policy table:
Members with Gold, Platinum, Black and Black Signature Elite
Categories
Members LATAM Pass without Elite Category
Miles do not expire as long as you belong to one of the Elite Categories
36 months
5.A.2 For LATAM Pass Members without Elite Status, the validity of LATAM Pass Miles is counted from the date of accumulation of these. In the case of Members who had an Elite Category but then become Members without one, the validity of their LATAM Pass Miles begins to count from the date on which the Elite Category is lost.
5.A.3 Each time a Member earns 1 or more LATAM Pass Mile for having taken a flight on LATAM Airlines, the validity of the total balance of LATAM Pass Miles available in their account will be renewed. The new validity of the miles will begin on the day on which the last mile was accumulated and will allow the extension of the expiration date of the rest of the miles. Only flights marketed by LATAM Airlines will be considered valid.
5.A.4 It is the Member's responsibility to inquire about the expiration date of their LATAM Pass Miles, information that is available in their LATAM Pass account by logging in through the LATAM Airlines website or through the LATAM Pass application.
5.B. LATAM Pass Miles Accrual
5.B.1. LATAM Pass Miles accrual on LATAM Airlines air services
5.B.1.1 The Member will earn LATAM Pass Miles for purchasing and traveling on flights operated by LATAM Airlines according to the multiplier of their Elite Category, fare, route and the value of their ticket in U.S. dollars, discounting fees and taxes, as detailed in the following link.
5.B.1.2 LATAM Pass Miles have the following characteristics and are subject to the following terms:
a) They have no commercial value and are non-negotiable, non-tradable and non-exchangeable for cash.
b) They are not transferable in the U.S.
c) They are non-transmissible, therefore, in the event of the Member's death, the account and the
LATAM Pass Miles accumulated therein will be cancelled.
d) They are not attachable, since they are rights whose exercise is entirely personal, unless the law
or a court order establishes otherwise.
e) Are not subject to any legal dispute or judicial action and belong only to the Member who holds the
account, as a personal right.
f) They are not equivalent to the unit of length of the same name, nor to kilometers, meters or any
other unit of length. For redemption and/or accumulation purposes, the required number of LATAM Pass
Miles is not equivalent to the distance measured in miles or any other unit of length between origin
and destination.
5.B.1.3 LATAM Pass Miles can only be credited for flights made prior to the Member's enrollment in the Program, only if such flights were sold and operated by LATAM Airlines and flawn within no more than 365 days prior to the date of the Member's enrollment in LATAM Pass Program.
5.B.1.4 LATAM Pass Miles will only be credited to the Member's account once the ticket has been paid for and the trip has been completed. Therefore, LATAM Pass Miles will not be accumulated for tickets purchased but not flown or not paid for. Due to the above, the Member must keep and deliver, if required, documents proving the flight (ticket and/or boarding pass).
5.B.1.5 The Member has up to 365 days from the date of the flight to request retroactive crediting of the corresponding LATAM Pass Miles, in case this flight has not been automatically credited to his/her account. The request must be made through the following llink.
5.B.1.6 The LATAM Pass Miles whose crediting is requested by the Member retroactively in accordance with number IV.B.1.5 above, if credited, will be registered and will be displayed in the Member's Account Statement on the date on which the Member has actually made their flight. The period of validity of the Retroactively Credited miles begins on the date on which the flight was made.
5.B.1.7 Reward tickets flown on LATAM Airlines, obtained entirely as a Reward or through the combination of LATAM Pass Miles + Cash, do not accumulate LATAM Pass Miles. Neither do charter flight tickets, infant tickets, tickets purchased for items that occupy a seat or tickets issued subject to special provisions.
5.B.1.8 In case of a Cabin Upgrades obtained as a Reward or free of payment on a LATAM Airlines flight, the Member will accumulate the LATAM Pass Miles corresponding to the fare paid, and not those corresponding to the cabin to which they were upgraded.
5.B.1.9 It will be the sole responsibility of the Member to verify that the LATAM Pass Miles corresponding to their flights on LATAM Airlines are correctly credited to their account.
5.B.1.10 LATAM Airlines may, when it deems appropriate, at any time and without prior notice, audit a Member's account in order to verify that the Member is properly complying with these Regulations. LATAM Airlines may put on hold the crediting of LATAM Pass Miles, as well as suspend the delivery of Rewards or certificates in the event that the account shows reasonable indications of alleged fraudulent conduct, for the period in which such discrepancies are resolved and duly informing the Member. In case the conduct is verified, the crediting of miles, the delivery of Rewards and/or certificates may be suspended or even deduct the miles from the account in case the crediting has already been made.
5.B.1.11 LATAM Pass Miles accrual is personal and non-transferable. Only flights taken by the account holder will be credited, excluding trips taken by third parties.
5.B.1.12 LATAM Pass Miles crediting times for flights operated by LATAM Airlines are up to 7 days after the trip is completed.
5.B.1.13 In the event of an unforeseen event, i.e., not attributable to the Member, LATAM may endorse them on flights of airlines other than LATAM. These flights will accumulate LATAM Pass Miles only if they are endorsed to airlines with a frequent flyer agreement with LATAM Pass, allowing the accumulation of the same amount of miles that would have been accumulated if the Member had flown on LATAM Airlines. Such accumulation if not automatically credited, must be requested through the Contact Center. On the other hand, tickets endorsed to airlines that do not have a frequent flyer agreement with LATAM Pass will not accumulate LATAM Pass Miles.
2. LATAM Pass Miles accrual on Associated Airlines.
5.B.2.1 For LATAM Pass Miles accumulation purposes, any flight operated by any airline within the framework
of an agreement with the LATAM Pass Program will be considered valid, as long as it is operated on
fares and routes that allow LATAM Pass Miles accumulation as reported in the following link. If
applicable, the Member is responsible for entering their Member number on the reservation to guarantee
mileage crediting. In the case of codeshare flights between LATAM and an airline without an agreement
with the LATAM Pass Program, the Member will not accumulate LATAM Pass Miles for the leg operated by
that airline.
5.B.2.2 LATAM Pass Miles accumulated for flights on Associated Airlines correspond to the distance between
the point of origin and destination of the flight, distances that are delivered by IATA, and the fare
class of the ticket. Notwithstanding the above, and as a temporary or permanent measure, LATAM
Airlines may award an additional amount of LATAM Pass Miles for the distance between the point of
origin and the point of destination, according to the conditions that are available at the following
link.
5.B.2.3 LATAM Pass Miles will be credited when a Member travels on any of the Associated Airlines, as long
as the flights are operated by them, information available at the following link. If the Member belongs to the
LATAM Pass Program and at the same time to the Frequent Flyer Program of the Associated Airline on
which they are traveling, the Member must choose the Program in which they wish to accumulate. LATAM
Pass Miles cannot be credited to more than one account. The Member must inform his/her LATAM PAss
Member number in case they wish to accumulate LATAM Pass Miles in this Program.
5.B.2.4 Reward tickets flown on Associated Airlines, obtained in their entirety as a Reward or through
LATAM Pass Miles + Cash, do not accumulate LATAM Pass Miles.
5.B.2.5 In the event of a Cabin Upgrade obtained as a Reward or free of payment on a flight of any of the
Associated Airlines, only the LATAM Pass Miles corresponding to the fare paid by the Member will be
accumulated in the account, and not those corresponding to the cabin to which they were upgraded.
5.B.2.6 It will be the sole responsibility of the Member to verify that the LATAM Pass Miles corresponding
to their flights on any of the Associated Airlines are correctly credited to their account.
5.B.2.7 The Associated Airlines will determine the conditions, restrictions, form and amount of LATAM Pass
Miles to be accumulated for their flights, which will not necessarily match with those established by
LATAM Airlines for its flights. There may be fare classes or flights that allow accumulation of only a
percentage of the distance flown or other restrictions. It will be up to the Member to find out the
LATAM Pass Miles to be accumulated for flights flown with Associated Airlines, information that in any
case will be available at the following link.
5.B.2.8 It is the responsibility of the Associated Airlines to inform LATAM Airlines of the number of LATAM
Pass Miles earned by the Member on their flights, so LATAM Airlines is not responsible for the
calculation of the miles to be credited.
5.B.2.9 LATAM Pass Miles earned for services provided by Associated Airlines will be credited to the Member's account only once the respective airline submits the information required by LATAM Airlines for crediting.
5.B.2.10 In the case of flights operated by Associated Airlines, the Member must retain their flight documents (boarding passes and airline tickets), so that, in the event that they have not received the miles corresponding to their flight automatically, they can request a retroactive crediting of LATAM Pass Miles, since the data contained in these documents will be required at the time of the request.
5.B.2.11 The Member has up to 180 calendar days from the date of the flight to request retroactive crediting of their LATAM Pass Miles in case this flight has not been credited to their account, for flights operated by Iberia (IB) and British Airways (BA). The request must be made through the LATAM Airlines website.
5.B.3. LATAM Pass Miles accrual on LATAM non-air services.
5.B.3.1 The accumulation of LATAM Pass Miles at Business Partnerships and Associated Financial Institutions will be carried out according to the particular terms and conditions agreed upon by LATAM Airlines with such entities.
5.B.3.2 Rewards corresponding to products or services of Business Partnerships do not accumulate LATAM Pass Miles.
5.B.3.3 LATAM Pass Miles accumulation is personal and non-transferable. Miles will only be credited for the purchase of products and/or services at Business Partnerships or Associated Financial Institutions that the account holder has made.
5.B.3.4 If the Member belongs to LATAM Pass, and at the same time, if it exists, to the loyalty program of the Partner Business where the option of accumulating benefits from different programs is given, including LATAM Pass Miles, the Member must choose where of the related programs he/she want to accumulate, entering their LATAM Pass Member number prior to the purchase at the Partner Business, in case they prefer to accumulate LATAM Pass Miles.
5.B.3.5 For Business Partnerships, the Member has up to 365 days from the date on which the purchase of the product was made or the service was provided by the mentioned entity to request retroactive crediting in the event that the LATAM Pass Miles obtained through this activity have not been automatically credited to their account. In any case, Retroactive Accumulation will only apply to registered Members, it will not apply to those who were not LATAM Pass Members at the date of purchase or contracting the service. For some Business Partnerships, requests for retroactive crediting of LATAM Pass Miles will only be processed if the Member provides certain documents proving that the product was purchased or the service was rendered.
5.B.3.6 It will be the exclusive responsibility of the Member to verify that LATAM Pass Miles from the purchase of products and/or services from Business Partnerships or Associated Financial Institutions are correctly credited to their account.
5.B.3.7 LATAM Pass Miles earned for products and/or services provided by Business Partnerships or Associated Financial Institutions will be credited to the Member's account only once the respective entities submit the information required by LATAM Airlines for their crediting.
5.C. Redemption of LATAM Pass Miles
5.C.1. General Definitions for LATAM Pass Miles Redemption
5.C.1.1 LATAM Pass Miles that may have been accumulated by a registrant, before they are expressly accepted
as a Member as of the respective registration request, may not be redeemed for Rewards unless the
person is expressly accepted as a Member.
5.C.1.2 To request any type of Reward, the member must access the LATAM Pass website with his/her username and password, and will be automatically redirected to the domain corresponding to his/her registered country of residence. The redemption of LATAM Pass Miles will be strictly limited to that domain. The member may redeem in a different domain if he/she changes his/her country of residence, completes the procedure established in point 3.B of these Regulations and obtains approval from LATAM Pass, all prior to the redemption.
5.C.1.3 The Rewards are not endorsable, therefore, they cannot be used in other companies other than LATAM
Airlines, Associated Airlines, Business Partnerships and/or Associated Financial Institutions, or by
other persons than those designated by the Member, according to the Reward redeemed.
5.C.1.4 By completing the LATAM Pass Program registration form or participating in the Program, the
Program applicant or Member accepts the creation of the LATAM Wallet account and its conditions, which
can be found at the following link.
The creation of the LATAM Wallet is necessary to redeem airline tickets. Members who already have a
LATAM Pass account and do not have a LATAM Wallet account will automatically have the latter created.
5.C.2. LATAM Pass Miles Redemption in LATAM air Rewards
5.C.2.1 For Rewards consisting of airline tickets on LATAM, they may redeem tickets in the Economy, Premium Economy and Premium Business cabins, with different redemption values depending on the fare and cabin.
5.C.2.2 To redeem an air product or service on LATAM, the Member must do so in accordance with the terms and channels applicable to such Reward, which may require calling the Contact Center (LATAM Pass option), accessing the LATAM Pass website, going to LATAM sales offices, or to the sales office of a third party. In all cases, a document proving the member's identity must be shown. On the LATAM website, members must log in with their username and password.
5.C.2.3 For redemption of Rewards through the Contact Center (LATAM Pass option) or sales offices, the
Member must pay the LATAM Pass Service Fee for each ticket issued. If the Reward is redeemed through
our website, the LATAM Pass Service Fee does not apply. The LATAM Pass Service Fee is in addition to
boarding fees and applicable taxes and will vary according to the type of Reward redeemed and the
country of issuance, as detailed in the “LATAM Pass Fees” section, available at the following link.
5.C.2.4On both international and domestic routes “one way” and “round trip” tickets can be redeemable. If
the Member uses the ticket only on the first leg, the refund of the unused return leg will be subject
to the conditions of the purchased fare and the legislation in force.
5.C.2.5 It is the Member's responsibility to review the amount of LATAM Pass Miles required to redeem a
specific Reward on LATAM Airlines flights, since for the same route the amount of LATAM Pass Miles
requested may vary.
5.C.2.6LATAM Airlines reserves the right to suspend and/or withhold the redemption or the redeemed Rewards
in the event that there are reasonable indications that any irregularity is being attempted or
materialized either in the redemption or in the use of said Reward, either by a Member and/or a third
party. The suspension will be notified to the Member, explaining the reason for the suspension, for
the duration of the investigation. If the irregularity is proven, the Member's account shall be
suspended, as it is considered one of the offenses detailed in section III.D.1.f of these Regulations.
It should be noted that any violation of these Terms and Conditions may result in LATAM Airlines'
refusal to allow the Member to issue a Reward or make a redemption.
5.C.2.7 Airline Rewards are nominative and non-transferable. In the event that for any cause or reason a
Reward is not, totally or partially, used in the time and manner issued, its return will be subject to
the conditions of the fare purchased and the legislation in force.
5.C.2.8 The issuance of open air Rewards, i.e. without a departure or arrival date, is not permitted.
5.C.2.9 Redemption of Multidestination and/or Open Jaw tickets is not allowed.
5.C.2.10 In the case of Rewards consisting of tickets with flights that involve connections with plane
changes, the expenses of staying at the place of connection and any other expenses associated with it
will be at the sole charge and expense of the passenger.
5.C.2.11The Rewards consisting of redeemed tickets correspond exclusively to the net value of the fare,
being the responsibility and charge of the passenger the payment of any fee, tax, tribute and/or duty
imposed by its issuance, including, but not limited to, the corresponding boarding fee.
5.C.2.12 It shall be the sole responsibility of the Member to adequately be informed of all travel
restrictions in the process of redeeming and using the Rewards at the date of use.
5.C.2.13 Unless expressly authorized in writing by LATAM Airlines and/or through the platforms enabled by
LATAM Airlines or previously accepted Business Partnerships, the purchase, sale, exchange or, in any
way, of LATAM Pass Miles and/or Rewards is absolutely prohibited. Any person caught buying, selling,
exchanging or transferring Rewards obtained with the redemption of LATAM Pass Miles without express
written authorization from LATAM Airlines and/or through the platforms enabled by LATAM Airlines or
previously accepted Business Partnerships, may be obliged to pay the full associated fee or price, the
damages and losses caused and the legal costs involved, all in accordance with the legislation in
force.
5.C.2.14 Rewards that have been sold or purchased in any way without the express written authorization of LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, and the persons who are using such Rewards and/or benefits may not continue the trip or will no longer receive the service associated with the Reward, without the obligation of LATAM to return the redeemed miles and suspending the account of the Member involved as indicated in section III.D.1 of these Regulations.
5.C.3. LATAM Pass Miles redemption for Rewards on Associated Airlines
5.C.3.1 In order to redeem a ticket on any of the Associated Airlines, the Reward tickets must contain at least one segment operated by LATAM Airlines. If so, the Member will be able to make the redemption through the LATAM website following the regular redemption flow.
5.C.3.2 The LATAM Pass Miles required to redeem a Reward on an Associated Airline vary depending on the type of cabin and route, information available on the website at the time of making the corresponding reservation quote.
5.C.3.3 It is the Member's responsibility to review the number of LATAM Pass Miles required to redeem a specific Reward on Associated Airlines, since for the same route the number of LATAM Pass Miles requested may vary.
5.C.3.4 If the ticket redemption includes flights operated by Associated Airlines, it is the Member's responsibility to inquire about the Conditions of Carriage of the airline operating the flight. This information is available on the website of each airline.
5.C.4. LATAM Pass Miles redemption for non-air Rewards
5.C.4.1 LATAM Pass Members may redeem their LATAM Pass Miles for Rewards offered by Business Partnerships, and must at all times accept and comply with the terms and conditions established and informed by LATAM Airlines and/or the respective Partner Business for such purposes.
5.C.4.2 LATAM Airlines: (i) Shall not be liable or guarantee the availability of the benefits associated with the LATAM Pass Program that are provided by third party providers; (ii) Shall not be liable for any damage or loss that may result from the fulfillment, or lack of fulfillment, total or partial, of any benefit provided by a third party provider; and (iii) Shall not be liable in the event of abandonment of the LATAM Pass Program by third party providers.
5.C.4.3 LATAM Airlines will not be responsible for the delivery, execution and/or performance of the products and/or services redeemed as Rewards and granted by Business Partnerships, being the latter responsible for such delivery, execution and/or performance.
5.C.4.4 The Rewards are nominative, have no cash value and are non-transferable. In the event that for any cause or reason a Reward is not, totally or partially, used in the time and manner issued, the Member will lose the right to demand its use.
5.C.5. Changes and refunds of Rewards redeemed with LATAM Pass Miles
strogn a) Changes and refunds of air Rewards redeemed with LATAM Pass Miles
5.C.5.1.1 All tickets redeemed with miles or miles + cash are subject to change and availability, subject to the terms and conditions of the corresponding Air Transportation Contract. However, it is the sole responsibility of the Member to request the corresponding valid reservation and to fulfill all other necessary steps for the enjoyment of the same.
5.C.5.1.2 The Member may request changes to a Reward consisting of tickets to the extent permitted and subject to applicable charges, according to the fare conditions of the respective Reward.
5.C.5.1.3 Requests for change or refund of the redeemed ticket are subject to the conditions of the chosen fare and in accordance with the information published on our website. In the event that the fare allows for the refund or change of date and/or route of the ticket, this must be requested prior to the departure of the flight and may be requested through the LATAM Airlines website or through our Contact Center. Once the refund has been processed, the LATAM Pass Miles corresponding to the redemption made will be credited to the Member's Account Statement, maintaining their initial validity. If at the time of the mileage refund there are any expired miles, they will be deducted from the account, indicating the details.
5.C.5.1.4 With respect to ticket redemptions with LATAM Pass Miles, the right of withdrawal shall not apply, except in those cases in which the applicable regulations allow it. The foregoing is without prejudice to those Rewards for which a refund or retraction is expressly permitted in these Regulations, or in the terms and conditions applicable to them.
5.C.5.1.5 All changes of tickets redeemed with LATAM Pass Miles where a fare difference and/or penalty applies must be paid in cash, using the payment methods available in the customer service channels, either via the website or Contact Center.
5.C.5.1.6 There is a charge associated with changing the date or itinerary of tickets redeemed with LATAM Pass Miles. The charge varies depending on the country of ticket issuance and the route. Fees for changes are published on our website, at the following link. Rewards issued to be flown on Associated Airlines are subject to the same conditions specified above.
5.C.5.1.7 In those instances in which a Reward corresponding to a ticket is refunded, the refund time will depend on the channel through which the refund is requested. If the request is made through the LATAM website, the refund of miles and the money corresponding to fees and/or taxes will be immediately sent to the Member's Account Statement and LATAM Wallet, respectively. If the request is made through the Contact Center, the refund may take up to 15 business days.
5.C.5.1.8 In the event that the return of the Reward is voluntary and the ticket issued is valid, the miles will be returned to the Member's account and the money associated with complementary services, fees and/or taxes of the ticket will be returned to the Member's LATAM Wallet or to the credit card with which the original purchase was made, according to the regulations of each country. Refunds are subject to penalties, discounts or expirations associated with the conditions of the selected fare and/or expired miles.
5.C.5.2 Changes and refunds of non-air Rewards redeemed with LATAM Pass Miles
5.C.5.2.1 In the event that the Member requests the return of a non-air Reward, they will not have to pay a charge in LATAM Pass Miles, unless otherwise established in the terms and conditions of the respective redemption.
5.C.5.2.2 All exchanges and refunds of non-air Rewards shall be subject to the particular terms and conditions established for each Reward, which, in case of contradiction, shall prevail over the provisions of these Regulations.
