LATAM Pass Cookie Policy

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Hola, bienvenido a LATAM Pass

TAM Linhas Aéreas S.A. (hereinafter referred to as 'LATAM PASS' or 'We') and its subsidiaries use cookies or other data storage and retrieval devices with similar functionalities (hereinafter referred to as 'cookies') to enhance your experience on each visit to our websites.

With this in mind, we have developed this Cookie Policy (“Policy”) so that our customers and users (“You”) know which cookies we use, for what purposes, and how you can disable them whenever you wish.

1. What is a cookie?

Cookies are small text files that contain information which can be stored on your devices when you visit our websites. They generally contain the name of the page that originated them, their lifespan, and a randomly generated value.

Additionally, they are essential for browsing the internet, as they provide technical solutions that enable the user to navigate through different sites; they do not harm the user's device, and can be used to identify and resolve potential errors in the site's functionality, as well as for advertising or analytical purposes.

2. How and why do we use cookies?

LATAM PASS uses cookies to better understand the behaviour of customers and users browsing its websites, and to better tailor them to the interests and needs of those visiting, helping with the effectiveness, speed, and presentation of future content for you.

Additionally, when we use cookies, we may automatically collect information related to your electronic devices, such as access provider, operating system, browser, date and time of access, and pages viewed. Furthermore, cookies may last only for the duration of your browsing on our sites (session cookies), or until they expire, depending on their lifespan (persistent cookies), or until they are deleted.

Should we use other cookies in the future with the aim of providing better services, you will be informed, and further details will be provided on how we handle your Personal Data, as set out in our... Privacy and Security Policy.

3.What types of cookies do we use?

1. Google Analytics

Google Analytics is a simple and easy-to-use tool that helps website owners measure user interaction with their content. As a user navigates through web pages, Google Analytics provides JavaScript tags (libraries) to site owners to record information about the page the user viewed (e.g., the URL of the page).

Google Analytics JavaScript libraries use HTTP cookies to store the user's previous interactions or actions on the site's pages. You can refer to the types of these cookies in the table below:

  • _ga: It is used to distinguish users.
  • _gid:It is used to distinguish users.
  • _ga_: It is used to maintain the session state.
  • _gac_gb_: It contains information related to the campaign. If you have linked your Google Analytics and Google Ads accounts, the cookie will be analysed by the conversion tags on the Google Ads site, unless you deactivate it. More information.
  • _ga:It is used to distinguish users.
  • _gid: It is used to distinguish users.

2 . Plataformas

  • It is a native PHP cookie that allows the site to store serialized state data. It preserves the user's session state across page requests. This cookie is used by this site to establish a user session and transmit state data through a temporary cookie, usually referred to as a session cookie.
  • PHPSESSID:It is a native PHP cookie that allows the site to store serialized state data. It preserves the user's session state across page requests. It is used on this site to establish a user session and transmit state data via a temporary cookie, typically referred to as a session cookie.
  • Service Workers: They essentially act as proxy servers that sit between web applications, the browser, and the network (when available). They are intended, among other things, to enable the creation of effective offline experiences, intercept network requests, and take appropriate actions based on network availability, as well as update assets stored on the server. They will also allow access to push notifications and background sync APIs
  • device_view:It identifies the device used to browse the site in order to provide an optimal display.

4. Storage period

The cookies used by LATAM PASS will remain on your device for the time necessary for the purpose for which they were installed, and at most for 12 (twelve) months, unless you decide to delete them through your browser’s settings.

5. International Transfers

Some of the Personal Data obtained through third-party cookies may be subject to international transfers, such as, for example, to the United States of America (USA), due to the use of Google Analytics. In such cases, we ensure that the necessary security measures will be taken to guarantee the confidentiality, integrity, and availability of the data, in accordance with the principles set out in the Data Protection Law (No. 19.628) on Privacy Protection.

6. How to Reject Cookies in Your Browser?

You can, at any time, configure your browser to automatically reject the collection of cookies. However, by blocking some cookies, the functionalities of our site may not work as ideally as expected.

For more information on how to manage cookies directly in your browser, please access the preference links below:

You can also choose to block the use of Google Analytics cookies from the following link: https://tools.google.com/dlpage/gaoptout

7. Do you still have any questions?

Thank you for reading this Policy to the end. If you still have any questions regarding the use of cookies, we kindly ask you to contact our Data Protection Officer (Opice Blum, Bruno and Vainzof Associated Lawyers) at the following email address. dadopessoal@latam.com.

You can also contact LATAM PASS through the following email addresses:

Furthermore, at any time, you may exercise the rights granted to you by Law No. 19.628 on the Protection of Privacy, through our online form and send us your request.

Finally, we inform you that this Policy may be modified at any time and will be immediately replaced by a more recent version on our websites. Therefore, we ask you to remain attentive to any changes, as they will come into effect upon publication on our websites