
Terms and conditions
Understand your rights and obligations as a LATAM Pass member
Terms and Conditions LATAM Pass Program
Valid until December 31, 2024
1.1 Account Statement: members can access their LATAM Pass account statement information by signing up and logging in on the LATAM Airlines website or relevant app. This is the only official point of information where you can check the number of LATAM Pass Miles earned, redeemed or due to expire - both Qualifying Points and Qualifying Segments. LATAM Airlines may periodically send members a copy of their account statement to the e-mail or postal address registered by them in their LATAM Pass account. The Account is individual, recognizes a single holder and does not admit the possibility of adding other members to the Registered LATAM Pass Program member.
1.2 Associated Businesses and Associated Financial Institutions: all the companies participating in the LATAM Pass program, except the Associated Airlines, whose services allow the earning of LATAM Pass Miles and / or enjoyment of prizes or benefits of the LATAM Pass program. This is subject to the conditions and requirements of these regulations and to those indicated by these companies.
1.3 Associated Airlines: these are airlines other than LATAM Airlines that have a bilateral agreement with LATAM Airlines, whose flights allow you to accumulate LATAM Pass Miles and / or enjoy the benefits of the LATAM Pass program, subject to the conditions and requirements of these Regulations and those of these airlines. The LATAM Pass Miles accumulated in Associated Airlines and / or in Associated Companies allow you to redeem tickets and / or products or services stipulated in the LATAM Pass program. earning rules of points and qualifying segments with Associated Airlines should be consulted on the website.
1.4 Award Tickets: tickets redeemed with LATAM Pass Miles or Miles + Cash
1.5 Connection: a stop between the origin and the destination points that requires passengers to disembark from the airplane with a change of flight number, on the same airline or on an airline associated with LATAM Airlines.
1.6 Companion: person who may qualify for the benefit by accompanying the member during their trip.
1.7 Courtesy Tickets: tickets given for free as a prize at events, fairs, bingo halls, raffles or other occasions.
1.8 Embargo: the period in which you cannot use the rewards and/or benefits redeemed with LATAM Pass Miles, whether on LATAM Airlines flights or associated airlines and/or partner companies. The embargo periods of each entity may vary and will be informed in a timely manner to the partners.
1.9 Frequent Flyer Program, LATAM Pass Program, program or LATAM Pass: this is the frequent passenger program of LATAM Airlines Group SA, through which it is possible to accumulate LATAM Pass Miles, Qualifying Points and Qualifying Segments when flying on all routes operated by LATAM Airlines and Associated Airlines, as well as when using the services of other associated companies; subject to the conditions and requirements detailed ahead.
1.10 LATAM Airlines: It includes LATAM Airlines Group S.A. (previously called LAN Airlines S.A.), as well as its affiliate companies LATAM Airlines Argentina, LATAM Airlines Peru, LATAM Airlines Ecuador, LATAM Airlines Colombia and LATAM Airlines Chile.
1.11 LATAM Airlines Brasil: Includes LATAM Airlines Brasil and LATAM Airlines Paraguay, as well as its affiliate company Transportes Aéreos del Mercosur S.A.
1.12 LATAM Pass benefits: all benefits offered under the LATAM Pass program to members of certain categories, which do not require redemption of LATAM Pass Miles for use, and which are acquired solely through being a member of the relevant category.
1.13 LATAM Pass Miles: these are the unit of measure of the LATAM Pass program. Its characteristics are defined in number 6 of these Regulations. They can be redeemed for flights or other services the program determines according to its terms and conditions, which form part of these Regulations. LATAM Airlines reserves the right to change said name, unilaterally, at any time, and will notify members in the event of such name change.
1.14 LATAM Pass Regulations or Rules: terms and conditions included in this document.
1.15 LATAM Pass Service Charge: a service fee charged for redemptions made through our Contact Center for each reward issued. If the reward is redeemed through our website, the LATAM Pass Service Charge does not apply. This value is in addition to the applicable boarding fees and taxes and the Program Administration Fee, and will vary according to the type of reward redeemed and country of issue, as detailed in the LATAM Pass fees and penalties section published on our website.
1.16 Layover: a technical stop between the origin and destination points, in which passengers must remain (usually on the airplane or at the airport) for a short time and then continue on the same flight number to the final destination.
1.17 Member Card or LATAM Pass Card: the card that validates members of the LATAM Pass Program. The card is issued in electronic format for all categories, featuring the member’s name and number with no need to request it, and you can download it from the LATAM Airlines app (iOS or Android) or directly from our website.
1.18 Member of the loyalty program LATAM Pass or member: is the person who meets all the requirements for the program, who has filled in the registration form and submitted it through any of the channels set forth under point 2, whose application has been accepted by LATAM Airlines and whose rights as a member have not been revoked or rendered invalid in accordance with the rules set out under these Regulations. Program members will have an account where they will accumulate LATAM Pass Miles, Qualifying Points and Qualifying Segments. It is an individual account, with a single account holder only; the option of joint member accounts is not permitted.
1.19 Open Jaw: a flight whose point of destination of the outbound leg is different from the point of origin of the inbound leg (for example: a trip outbound from Santiago to New York, but returning from Los Angeles to Santiago).
1.20 Operated flight: a flight on an airplane operated by LATAM that may or may not have been sold by LATAM airlines.
For example: your flight from Santiago to Sao Paulo is operated by LATAM Airlines or LATAM Airlines Brasil.
1.21 Password: a personal identification number that is the sole responsibility of a member, which must have at least 8 digits including a capital letter, a lowercase letter, and a number. It is the exclusive responsibility of each member to keep their password secure and private at all times. LATAM Airlines is not liable for fraud or unauthorized use of the password or for changes or alterations to the password. The password can be created by the future LATAM Pass member, at the time of registering on our website, or a password will be sent to you in the welcome e-mail to the program. It must be changed to a personally created password.
Note: LATAM Airlines is not liable for adulteration, changes or misuse of your password. We recommend that, for maximum security and privacy of your password, never write them down and avoid using obvious dates or common numbers such as your birthday, the first 4 digits of your ID number, telephone number, etc.
1.22 Qualifying Points: these are also a unit of measure for the LATAM Pass program, but are not equivalent to LATAM Pass Miles. Qualifying Points are added to qualify for the Elite membership categories, and are calculated based on the United States of America dollars spent on the purchase of tickets, discounting additional charges, taxes and services. The amount earned is based on the multiplier of each member’s flight destination, depending on whether it is domestic or international.
1.23 Qualifying Segments: these are also a unit of measure for the LATAM Pass Program, but they are not equivalent to LATAM Pass Miles or Qualifying Points. The Qualifying Segments are also added to qualify for our Elite categories and correspond to the route between the origin and the destination of a flight, provided it is carried out on the same airplane. Flights purchased in Premium Economy and Business will accumulate twice as many Qualifying Segments, while flights with BASIC fare do not accumulate Qualifying Segments. Only flights marketed by LATAM Airlines, regardless of the company that operates them, can add Qualifying Segments.
1.24 Retroactive earning: Earning of LATAM Pass Miles already flown on LATAM Airlines flights or associated airlines which are not shown on your account statement.
1.25 Rewards: the tickets, products or services designated under the LATAM Pass program that can be obtained with LATAM Pass Miles or Miles + Cash, in accordance with the LATAM Pass section of these Regulations.
1.26 Segment: this is a direct flight between one city and another, which may or may not include layovers.
1.27 Sold Flight: this is a flight that a Member purchases through the LATAM website, but which is operated and / or marketed by an airline with which LATAM Airlines has no alliance. In accordance with the above, Members do not accumulate LATAM Pass Miles, Qualifying Points or Qualifying Segments.
For example: A flight from Santiago to Porto, with Connection in Sao Paulo. The first Segment is operated by LATAM Airlines and the second by TAP, which is not an Associated Airline, but is the only airline available for the itinerary requested by the Member.
1.28 Stop Over: a stop between the origin and destination points, where passengers may have to wait for a certain interval before continuing the trip to their final destination with the same airline.
1.29 Upgrade: is the upgrade of a passenger to a superior cabin class, without having purchased the ticket that corresponds to that particular class.
1.29.1 Courtesy Segments: segments for which the member may apply for Cabin Upgrades.
2.1 LATAM Pass members must be natives and residents over 2 years old, as defined in the conditions of these Regulations, from one of the territories defined in point 2.2, regardless of nationality, as long as they:
(i) meet all the requirements of the program,
(ii) complete, subscribe and deliver the corresponding registration form, accepting each and every one of the terms and conditions of these Regulations, and
(iii) have been expressly accepted in the LATAM Pass program, and that their membership hasn’t been cancelled or abandoned in accordance to the rules of these Regulations. If the requester were underage, their legal representative must act on their behalf.
2.2 The member must reside in one of the following territories to be part of the LATAM Pass program and accumulate and redeem LATAM Pass Miles:
- South America, excluding Brazil and Paraguay.
- Central America, excluding Mexico.
- Asia, excluding Turkey and Russia.
- Africa.
- Oceania.
For people residing in any of the territories excluded in the previous list and Europe, Canada and USA, the earning and redemption currency will be the LATAM Pass Points.
2.3 Members who change their country of residence must update their personal information through the Contact Center. To do so, they must send a copy of their new identification document that identifies them as residents of the country to which they are moving. In the event of a change of residence:
- From a territory included in the list in point 2.2 above to a non-included territory, their balance will change from LATAM Pass Miles to LATAM Pass Points, and the following conversion will apply: 1 LATAM Pass Mile equals 1 LATAM Pass Point.
- From a territory not included in the list in point 2.2 above to an included territory, their balance will change from LATAM Pass Points to LATAM Pass Miles, and the following conversion will apply: 1 LATAM Pass Point equals 0.5 LATAM Pass Miles.
By changing their country of residence, the member becomes subject to the Terms and Conditions of the LATAM Pass program corresponding to the new country. Updates for change of residence can be requested with a minimum of 6 (six) months between each change, provided that supporting documents are submitted.
2.4 When a Member enrolls in the LATAM Pass Program, they will receive a welcome e-mail, which will provide basic information about the program and confirm the new LATAM Pass member’s number.
2.5 The LATAM Pass Miles accumulated by an applicant, before being expressly accepted as a member, cannot be redeemed for rewards unless the person is expressly accepted as a member.
2.6 The enrollment information included in the request as well as any updates, are the sole responsibility of the member. Members will be liable regarding any damage as a result of the lack of veracity or accuracy in the information delivered by them to LATAM Airlines.
2.7 All LATAM Pass cards are strictly personal and non-transferable. Any use that is inappropriate, improper not in accordance with the conditions and terms established herein of any LATAM Pass card, may mean disqualification from the LATAM Pass program, with the corresponding cancellation of all Qualifying Points, Qualifying Segments and accumulated LATAM Pass Miles, regardless of any legal actions that may take place.
2.8 Applicants and/or members acknowledge and agree to be solely responsible for any sum of money, whether in the form of taxes, fees, duties or any other, to be paid to any recipient, individual or legal, public or private, as a result of the earning or use of LATAM Pass Miles or as a result of admission to the LATAM Pass program, or the use of any reward or benefit thereof.
2.9 Any change of the provided information must be requested by telephone, through our Contact Center once the identity of the member has been validated, or through our website. Changes requested by other means will not be accepted.
2.10 Only one account per member will be allowed. If there are two or more accounts, the most recent ones will be canceled. All LATAM Pass Miles earned in canceled accounts will be transferred to the original account, as long as such LATAM Pass Miles have not been accumulated in both accounts.
2.11 LATAM Airlines will allow the transfer of LATAM Pass Miles between LATAM Pass Program accounts, with an exclusive Transfer Management Service Charge that must be paid with money. The sale of LATAM Pass Miles or rewards associated with them is strictly prohibited, by any means or channel, including the internet.. The conditions related to the transfer of LATAM Pass Miles in LATAM Pass member accounts are found in number 7 of these Regulations.
2.12 For the purposes of requesting a Prize, LATAM Pass Miles cannot be added to different LATAM Pass program accounts. In other words, if a member does not have enough LATAM Pass Miles when requesting a prize or benefit, they cannot use LATAM Pass Miles from other accounts, except as stated below. In this case you can:
(i) purchase the difference in LATAM Pass Miles through our website, with a purchase cap of 200,000 in a calendar year;
(ii) receive LATAM Miles in your account, transferred from another account, in accordance with these Regulations and its appendices;
(iii) redemption of program points of associated companies.
2.13 By completing the registration form, members expressly agree to receive the program information and other communications that LATAM Airlines sends periodically, whether related or not to the LATAM Pass program, via their e-mail address, cell phone number or postal address.
2.14 The form and frequency of sending information of the LATAM Pass program, regarding prizes or benefits and other communications, will be freely determined by LATAM Airlines; using physical means (such as public or private mail) or electronic means (such as e-mail account, text messages to cell phones, or others).
2.15 In addition to the previous paragraph, when program applicants or members complete the registration form, they hereby accept that LATAM Airlines may use the information in the form, whether for the benefit of the Program, LATAM Airlines or for third parties with business agreements associated with LATAM Pass, notwithstanding legal regulations concerning the protection of personal data. It is an essential condition of participation in the program that the earning of LATAM Pass Miles, Qualifying Points and Qualifying Segments is carried out in accordance with the terms and conditions of this program and in full compliance with applicable regulations.
2.16 In addition to what is established in the two previous paragraphs, by completing the registration form or by revalidating data, the applicant to the program or the member, accepts the creation of the LATAM Wallet account and its conditions, which can be found in our web page.
2.17 The member authorizes the processing of their personal data, including: the collection, storage, use, circulation, deletion, processing, transmission and/or transfer, for the execution of activities related to the LATAM Pass Program, the contracted passenger and cargo air transport service, and/or provide the products purchased, directly and/or with the participation of third parties. Likewise, it authorizes the airline, its associated companies and/or allied third parties with whom they have commercial agreements, to consult, share, exchange, obtain, supply, and in general, send and receive their personal data by any means, in order to offer you products and/or services, following the guidelines established in the LATAM Airlines Colombia Personal Data Processing Policy, which you can consult here.
2.18 By accepting our Privacy Policy, the member gives his free, informed, specific and unequivocal consent so that the personal data that he provides on our site are processed by us, as well as the data derived from navigation and any other data that he may provide us. in the future. For additional information consult here.
2.19 The membership card and password are valid for the personal and exclusive use of the member and its transfer or granting to another person is prohibited. In case of unauthorized use of the membership card or password, it is the responsibility of the card holder to immediately notify LATAM Airlines. Members will be solely responsible for any use made of their membership card or password until LATAM Airlines is notified of unauthorized use. It is expressly stated that LATAM Airlines cannot be held responsible for fraud or unauthorized redemptions made with the member’s password or for modifications or alterations that are made without the member's consent.
3.1 The participation of a member in the LATAM Pass program will end immediately or until LATAM Airlines considers it necessary in the following cases:
3.1.1 If the member fails to comply with any of the terms and conditions referred to herein, or if the use of the LATAM Pass program or the earning of LATAM Pass Miles is conducted in violation of any applicable law or regulations.
3.1.2 If the member knowingly gives any incorrect or erroneous information (including flight information), either in the application for membership or at the time of requesting the corresponding prizes and/or benefits.
3.1.3 If the member does not comply with the conditions of the passenger transport contract (which apply to all passengers).
3.1.4 If the member makes inappropriate or improper use of LATAM Pass Miles, Qualifying Points, Qualifying Segments, prizes and/or benefits delivered.
3.1.5 If the member redeems on behalf of more than 25 (twenty-five) different third parties in a period of twelve months.
3.1.6 If the member has an overdue debt for which LATAM Airlines, or any of its affiliated or related companies is a creditor, or if there are indications or presumptions of the member's participation in crimes committed against such companies, such as the fraudulent return of checks, or other.
3.1.7 Due to the member's death.
3.1.8 In all cases in which, in the opinion of LATAM Airlines, the member has committed an illegal act or an irregularity contrary to the guidelines of the LATAM Pass Regulations.
3.2 In the case of termination of participation in the LATAM Pass program or its termination, whatever the cause, all earned LATAM Pass Miles, Qualifying Points, Qualifying Segments, will be canceled and may not be used under any circumstances, nor may they be transferred or redeemed for tickets and/or money.
4.1 Gold, Gold Plus, Platinum, Black and Black Signature membership cards are valid according to the details of the program in the LATAM Pass section, which can be modified according to the stipulations in paragraph 5. For all purposes of these Regulations, the "calendar year" is from January 1 to December 31 of each year.
4.2 All LATAM Pass (Black Signature, Black, Platinum and Gold) member cards are available in digital format. They are personal and non-transferable and benefits are only granted to their holders unless indicated to the contrary in the specific terms and conditions for a benefit and/or reward. Members will be able to use the benefits associated with their status as a Program Partner as long as they have that status.
4.3 The membership card is not a credit card, nor a document that proves identity, and therefore grants no other rights than those indicated in these Regulations.
5.1 The LATAM Pass program has six membership categories, in ascending order (according to the level of preference and benefits that each category grants): (a) LATAM, (b) Gold, (c) Gold Plus, (d) Platinum, (e) Black, and (f) Black Signature. The membership card is 100% digital and can be downloaded and printed on the LATAM Pass website. It can also be found in the LATAM Airlines app available on Google Play and the App Store.
5.2 The inclusion of the Members in the different categories of Members that are available under the LATAM Pass Program, are determined by a Member's compliance with the requirements established to integrate each category. In the case of Chile, these requirements are described on the landing page available for this purpose at the following link.
5.3 LATAM Pass Miles earned in the associated airlines or partner companies will not be counted to determine a member category (unless expressly indicated otherwise). Nor will Qualifying Segments obtained with courtesy segments for Cabin Upgrade be considered, either for the use of the benefits, for the purchase of these with LATAM Pass Miles or another modality not established in this paragraph.
To be categorized within an Elite Member Category, only the Qualifying Points and Qualifying Segments that the Member has will be counted.
5.4 Likewise, the legs flown using a Prize or any other ticket that does not qualify to earn LATAM Pass Miles will not be counted to determine a member category. These include, but are not limited to, the following: any ticket issued as a LATAM Pass prize or other free ticket promotions, including reduced or free fare tickets, companions’ tickets, charter tickets; discounted tickets for travel agents or industry employees; infant tickets; tickets purchased for items that occupy a seat; tickets with unpublished rates, including consolidation fees; and tickets issued subject to special provisions.
5.5 Once each and every one of the conditions required to qualify in a category of superior member is met, said member will be included in said category and will remain in it for the remaining period of the corresponding calendar year, in which the required conditions have been met, and during the next immediate calendar year.
5.6 If members do not meet the requirements to renew their category, the following year they will belong to the category immediately prior to the one they belonged to, even if they do not meet the requirements to qualify for it.
5.7 Renewals will be made on March 31 of each year, in consideration of the requirements fulfilled by members in the previous calendar year.
5.8 LATAM Airlines may maintain or upgrade the status of members, even when not in compliance with all requirements, but members can never be downgraded from their category, provided that the requirements established to remain in it are complied with.
5.9 Changes in the member category will not affect the balance of LATAM Pass Miles redeemable for Prizes and vice versa.
5.10 Courtesy segments for Cabin Upgrades and benefits granted for fulfilling conditions in associated companies may not be accumulated with courtesy segments for Cabin Upgrades and benefits granted to Elite category members, unless expressly stated otherwise.
5.11 The benefits provided to reach a new Elite category may not be accumulated with benefits of the previous category. This applies for each and every one of the benefits, including courtesy segments for a Cabin Upgrade.
6.1 LATAM Pass Miles is the name given to the Program currency, which allows you to earn points in the LATAM Pass program and redeem them for airline tickets or other services.
6.1.1. You will accumulate LATAM Pass Miles according to the multiplier rate of your membership category and the value of your ticket in United States of America dollars, discounting additional fees, taxes and services.
6.1.2. For flights on Associated Airlines, the value will be calculated according to the miles of your trip and the fare class of your ticket.
6.1.3. LATAM Pass Miles can also be accumulated at participating companies and financial institutions. The earning in these cases will be carried out according to the particular terms that LATAM Airlines agrees with these entities.
6.2 LATAM Pass Miles have the following characteristics and are subject to the following terms:
6.2.1 They don't have any commercial value, are non negotiable and cannot be exchanged for money.
6.2.2 They are transferable, according to the stipulations in number 7 of these Regulations.
6.2.3 They are not transferable, therefore, in the event of the member's death, the account and the LATAM Pass Miles accumulated in it will be canceled.
6.2.4 They are non-seizable since their use is fully personal, except if the law or a court order deems otherwise.
6.2.5 They are not the subject of any legal dispute or any judicial measure and only belong to the member holding the account, as a personal right.
6.2.6 The prizes may not be endorsed and cannot be used in companies other than LATAM Airlines, or Associated Airlines and / or associated companies, or by other people than those designated by the member, according to the prize redeemed. Once a prize ticket has been issued, it may only be used on the airline indicated therein.
6.3. Qualifying Points have the following characteristics and are subject to the following terms:
6.3.1 They don't have any commercial value, are non negotiable and cannot be exchanged for money.
6.3.2 They are nontransferable.
6.3.3 They are not transferable, therefore, in the event of the death of the member, the account and the earned Qualifying Points will be canceled.
6.3.4 They are non-seizable since their use is fully personal, except if the law or court order deems otherwise.
6.3.5 They are not the subject of any legal dispute or any judicial measure and only belong to the member holding the account, as a personal right.
7.1 The terms relating to the charges, conditions, operation and responsibilities applicable to the transfer of LATAM Pass Miles will be defined exclusively in the terms and conditions, and which the members will be informed of at the time they access the online transfer platform, and which these members must read and accept before making the transaction.
7.2 Notwithstanding the above, and except when expressly excepted, all transfer of LATAM Pass Miles will have a charge for transfer management service that will be paid by the respective member, according to the terms and conditions indicated on the platform. These costs are not refundable.
7.3 The transferred LATAM Pass Miles can only be transferred and received between LATAM Pass accounts that have been established for at least 3 business days. Each member is limited to transfer of a maximum of LATAM Pass Miles from their account and no recipient can receive more LATAM Pass Miles transferred from another LATAM Pass program account or from a combination of accounts in a calendar year, according to the limits established in our website. All LATAM Pass Miles that exceed this limit will not be transferred from the member's account nor will they be credited to the account of any recipient.
7.4 Any inappropriate use of the LATAM Pass Miles, or of the transfer platform, according to these Regulations and the terms and conditions published on the transfer platform, or any incorrect use of LATAM Pass Miles, will be grounds for immediate confiscation and loss of such LATAM Pass Miles, and may be the reason for the loss of the total LATAM Pass Miles from the account of the member and their removal from the LATAM Pass program, without prejudice to the other actions and rights applicable in accordance with the law and these Regulations.
7.5 The minimum transfer of LATAM Pass Miles is stated on our website. The transferred LATAM Pass Miles can be used in any of the LATAM Pass rewards or benefits, in accordance with the general rules. However, such LATAM Pass Miles will not be counted for purposes of determining the member category to which the respective member belongs, nor will they imply any activity in the account of the person transferring or receiving the LATAM Pass Miles, for purposes of their expiration.
7.6 All transferred LATAM Pass Miles last between 3 years and 2 years 1 day. This will depend exclusively on the date when the transfer is conducted. The period in which the transfer is made is counted as the first year; for example, if the LATAM Pass Miles were transferred between January and December 2020, they will expire on December 31, 2022.
7.7 It is forbidden to receive or give, directly or indirectly, any object, value, interest, or any favor, in exchange for the transfer of LATAM Pass Miles. Likewise, if any of the LATAM Pass Miles are resold, distributed, transferred for any reason (in the form of payment or otherwise), or used for undue purposes as determined by the sole and absolute discretion of LATAM Airlines, or if any transfer is carried out through the abuse or fraudulent use of a credit card, or by any other illegal means, LATAM Airlines may, at its discretion, cancel, annul, refuse to validate and/or reverse said transferred LATAM Pass Miles and exercise all available rights and resources. You agree that LATAM Airlines may debit your account or the account to which you transferred the LATAM Pass Miles in connection with the above. You agree to cooperate fully with all reasonable requests of LATAM Airlines related to any investigation or prosecution of any person who participates, or is suspected of participating, in abuse or fraud regarding the transferring of LATAM Pass Miles as stipulated in these Regulations.
7.8 All charges paid by the member for the transfer of LATAM Pass Miles according to these Regulations, and the terms and conditions provided when registering on the online transfer platform, will include all applicable taxes and fees.
7.9 The transfer of LATAM Pass Miles can generate tax implications for both the transferor and the member who receives them in their account, it is therefore recommended that members consult with their tax advisers, prior to any transfer. LATAM Airlines will not be responsible for any contingency or tax burden that could be generated to members through the transfer of LATAM Pass Miles.
7.10 In the event that LATAM Airlines detects any fraud, default on the payment of transfer charges, excess of the limits of LATAM Pass Miles transferred, or any other breach of these Regulations, or of the terms and conditions established in the online platform, it may revoke, and immediately reverse any transfer, without prejudice to other actions and rights that proceed in accordance with the law and these Regulations.
7.11 Notwithstanding the above, all LATAM Pass Miles transfer transactions are final. Once a transaction is completed, members cannot reverse it or leave it without effect, or cancel the transfer fee.
8.1 LATAM Pass Miles will be credited when members travel on LATAM Airlines, or Associated Airlines, as long as they are flights operated by these airlines, or members make use of the services enabled by any of the associated companies. If a member belongs to the LATAM Pass program, and at the same time to the LATAM Airlines Brasil frequent flyer program, or of an Associated Airline or associated company, LATAM Pass Miles can only be credited to one of the accounts, at the preference of the member. LATAM Pass Miles may not be credited to more than one account. The member must provide their membership number to earn LATAM Pass Miles.
8.1.1 Qualifying Points and Qualifying Segments will be credited when a member travels on flights marketed or marketed by LATAM Airlines.
8.2 For the earning of LATAM Pass Miles, any flight operated by any airline within the framework of a codeshare agreement with LATAM Airlines, with a ticket sold by LATAM Airlines using its own flight code, provided it has been carried out with a rate, route and date that allow the earning of LATAM Pass Miles, will be considered valid. In addition, the shared flight operator must have an agreement for earning miles in accordance with the LATAM Pass frequent flyer program.
8.3 In regard to restrictions established by the Associated Airlines, the method and quantity of LATAM Pass Miles accumulated for flights made on these will not necessarily coincide with those established by LATAM Airlines for their flights, and will depend on the restrictions of the fare class paid and the conditions set for this associated airline. There may be fare classes or flights that allow earning of only a percentage of the distance flown, or other restrictions. It will be up to the member to determine the LATAM Pass Miles to accumulate for the flights they make with Associated Airlines. This information will be available on our website.
8.4 Flights marketed by third-party airlines that do not have a frequent flyer agreement with LATAM Airlines do not accumulate LATAM Pass Miles, regardless of the flight operator. You also cannot earn LATAM Pass Miles on flights marketed by associated airlines operated by other companies who do not have a Frequent Flyer agreement with LATAM Airlines.
8.5 You can only accrue credit for miles flown before registering on the condition that the flights were sold by LATAM Airlines no more than 365 days before the date of registration.
8.6 LATAM Pass Miles will be accounted for in the account of the member only once the trip has been made and the respective ticket has been paid for. LATAM Pass Miles will not be earned for tickets purchased but not flown or not paid for. In view of the above, members must keep and deliver, if required, documents that prove the flight was taken (ticket and boarding pass).
8.7 LATAM Pass Miles generated by services provided by Associated Airlines or associated companies will be credited to the member's account only once the respective Associated Airline or associated company submits the information required by LATAM Airlines for such credit.
8.8 Members have up to 365 days from the date that the flight was taken to apply for retrospective accreditation if this flight has not been accredited in their account, with the exception of Malaysia Airlines (MH) and Iberia, which is up to 180 days (Starting March 1, 2022, British Airways will also have 180 days to request miles). The request must be made through our website.
8.9 LATAM Pass Miles whose accreditation is requested retroactively by a member for the period of up to one year previous will be registered and displayed in the member’s Account Statement, should they be approved, on the date on which the member took the flight. To qualify in any of the Elite categories, these retroactively accredited Qualification Points and Qualification Segments will be relevant only for the calendar year corresponding to the date on which the member took the flight. This may alter a member’s current Elite status given that if retroactively accredited Qualification Points and/or Segments allow the member to qualify for a higher status, it will be made effective immediately even if they are in a new qualification period.
8.10 For Partner Companies, members have up to 180 days from the date on which the service was provided by the company to apply for retrospective accreditation if this activity has not been accredited in their account. The retrospective earning will only apply to registered customers, and will not apply to those who were not LATAM Pass members on the flight date or date of purchase. For some partner companies, applications for the retrospective accreditation of LATAM Pass Miles will only be processed if members submit certain documents proving that the service was provided. Companies requiring documents and those documents required for accreditation are listed on the LATAM Airlines website. With some of our alliances with banks or telecommunication companies, accreditation must be requested directly from each company. Read the full details of the companies linked to this scheme and their contact information.
8.11 The LATAM Pass Miles accumulated by flights on partner airlines correspond to the distance between the points of origin and destination of the flight, distances that are established by IATA. Notwithstanding the above, and as a temporary or permanent measure, LATAM Airlines may discount the distance between the origin and destination points by awarding additional LATAM Pass Miles. This information is available in the Flying with LATAM Airlines section on the LATAM Airlines website.
8.12 Any LATAM Pass Miles accumulated in associated companies correspond to their report to LATAM Airlines, and LATAM Airlines is not responsible for calculating the amount paid.
8.13 LATAM Pass Members with change of Country of residence, by being subject to new LATAM Pass programTerms and Conditions corresponding to the new Country, may exclusively earn miles in Program Partners of the new Residence Country.
8.14 LATAM Pass Miles accumulated per flight on LATAM Airlines will be valid for 36 consecutive months after the date of the flight. They will effectively expire on the last day of the month of expiration.
8.15 Any LATAM Pass Miles accumulated per flight on Associated Airlines or partner companies that are used on any of the services of partner companies or promotional bonuses, are valid for 3 calendar years, which means they expire on December 31 of the third year after the one in which they were accumulated.
8.16 Each time a passenger flies on LATAM Airlines and accumulates 1 or more LATAM Pass Miles for the flight, all the current LATAM Pass Miles accumulated in this passenger's account up to the date of said flight are automatically renewed, becoming valid for 36 consecutive months from the date of the aforementioned flight, and will effectively expire on the last day of the thirty-sixth month. Only flights marketed by LATAM Airlines will be considered valid.
8.17 It is not the responsibility of LATAM Airlines to inform members of the expiration date of LATAM Pass Miles, according to the expiration rules indicated here.
8.18 LATAM Pass program rewards used to fly on LATAM Airlines or Associated Airlines, as well as rewards corresponding to services from partner companies, do not accumulate LATAM Pass Miles, nor will they count in order to upgrade to any of the Elite member categories.
8.19 Tickets issued as a LATAM Pass prize or other free ticket promotions do not allow the earning of LATAM Pass Miles, Qualifying Points or Qualifying Segments. This also applies to reduced or free fare tickets, companions’ tickets, charter flights tickets; discounted tickets for travel agents or industry employees; infant tickets; tickets purchased for items that occupy a seat; tickets with unpublished rates, including consolidation fees; and tickets issued subject to special provisions.
8.20 Tickets that permit earning endorsed to other companies by LATAM Airlines will accumulate the equivalent LATAM Pass Miles, as if they had effectively been flown on LATAM Airlines, only in the case of unforeseen circumstances, which means an event for which the passenger is not responsible. Tickets that permit earning endorsed by Associated Airlines, or third parties that do not have a Frequent Flyer agreement with LATAM Airlines, will not accumulate LATAM Pass Miles.
8.21 Cabin upgrades obtained as a reward or other than by payment for a LATAM flight or on any of the Associated Airlines will only accumulate in the LATAM Pass Miles account corresponding to the class paid for by the member, and not to the class to which the member was upgraded, and upgrades will not be considered for the purpose of upgrading to any of the Elite member categories.
8.22 It will be the sole responsibility of members to verify that the LATAM Pass Miles corresponding to their flights on LATAM Airlines and / or Associated Airlines, as well as those from services of the associated companies, are correctly credited to their account. In the case of Iberia flights, members must keep their flight documents (boarding passes, receipt of the flight ticket), in order to claim retrospective accreditation of LATAM Pass Miles, since they will be required at the time of the request. In no case may LATAM Pass Miles be accumulated after one year of the flight or condition from which they were accumulated, unless associated companies allow it for LATAM Pass Miles awarded by them.
8.23 LATAM Airlines reserves the right to audit members’ accounts at any time and without prior notice, in order to ensure compliance with these terms and conditions. LATAM Airlines may deduct the LATAM Pass Miles unduly credited to members, as well as delay the delivery of prizes or certificates while any discrepancy is resolved. These members must be informed of this action.
8.24 In the event that flights and / or services that enable the earning of LATAM Pass Miles are purchased on credit, or their payment is deferred in terms of time, members may redeem a prize using LATAM Pass Miles, corresponding to the purchased ticket or any other, only when the respective tickets are paid in the manner and time agreed, at the time of purchasing the flight and / or service.
8.25It will be the sole responsibility of members to comply with the law and regulations that may be applicable for their participation in the LATAM Pass program and the earning of LATAM Pass Miles, especially with respect to those members who are public employees.
8.26 The earning of LATAM Pass Miles is personal and non-transferable. Only flights that the account-holder has taken will be accredited, excluding trips taken by third-parties.
8.27 For your LATAM flights, the accreditation time for LATAM Pass Miles is 7 days after the trip is made.
9.1 Ticket Redemption
9.1.1 LATAM Pass Miles required to claim a reward and/or benefit vary depending on the type of reward and/or benefit that members would like to redeem. Regarding reward tickets, it is possible to redeem points for tickets in Economy, Premium Economy and Premium Business, with varying reward levels for each cabin.
9.1.2 For each type of reward there is limited availability of seats, as reported in the purchase process or in the conditions of the promotions if applies.
9.1.3. For both domestic and international flights, members can choose the redemption option that best suits what they need by choosing between our Economy, Premium Economy and Premium Business cabins and between our Basic, Light, Plus, Top fares and enjoy the associated benefits of the chosen rate. The available rates vary according to the chosen cabin.
9.1.4 To request a prize and / or benefit, members must comply with the terms and channels applicable to each prize and / or benefit, which may require calling our Contact Center (LATAM Pass option), going to our website, or contacting our sales offices or,. In all cases, members must show a document proving their identity. They must register on our website by entering a user ID and password.
9.1.5 For the redeeming of prizes through the Contact Center (LATAM Pass option), sales offices or, members must pay the LATAM Pass Service Charge for each ticket issued. If the reward is redeemed through our website, the LATAM Pass Service Charge does not apply. The LATAM Pass Service Charge is in addition to the applicable boarding fees and taxes and will vary depending on the type of reward redeemed and the country of issue, as detailed in the LATAM Pass fees and fines section published on our website.
9.1.6 The redemption of LATAM Pass Miles and / or issue of rewards may have a Booking Fee, the fee is a cost associated with the redemption of an Award ticket purchased with LATAM Pass Miles, excluding taxes. The fee must be paid in cash by the customer at the moment of purchase. The fee may vary depending on the origin and destination chosen by the customer and depending on how far in advance the purchase is made.
9.1.7 If some of the routes offered by LATAM Airlines or Associated Airlines are not available for reward redemption through our website, the LATAM Pass Service Charge will not be applied when the redeeming is made through our Contact Center or sales offices.
9.1.8 A person other than the member can request a reward by presenting an authorization signed by the member containing the following information: member’s full name, account number and/or Chilean Tax ID number (RUT), and description of which reward is being requested. In addition, a photocopy of a document that verifies the member’s identity (ID document or similar or passport) should be attached. This documentation should be presented via the corresponding channel in accordance with the terms that apply to this particular reward and/or benefit.
9.1.9 Prizes are valid for one year (12 months) starting on their date of issue, and expire immediately after that period.
9.1.10 On both international and domestic routes, "one-way" and "round-trip" awards can be redeemed. If the member uses the award only on the outward leg, the return of the unused return leg will be subject to the conditions of the rate purchased and current legislation.
9.1.11 For Associated Airlines, rewards can only combine LATAM Airlines flights with flights from only just of these Associated Airlines.
9.1.12 It is the member's responsibility to review the number of LATAM Pass Miles required to redeem a certain reward on LATAM Airlines flights and on Associated Airlines, since the number of LATAM Pass Miles requested may vary for the same route.
9.1.13 The rewards issued are nominative and cannot be transferred to third parties, except in relation to point 9.1.8 of these Regulations.
9.1.14 The redemption of LATAM Pass Miles and / or issue of rewards may have a Booking Fee, the fee is a cost associated with the redemption of an Award ticket purchased with LATAM Pass Miles, excluding taxes. The fee must be paid in cash by the customer at the moment of purchase. The fee may vary depending on the origin and destination chosen by the customer and depending on how far in advance the purchase is made.
9.1.15 The redemption of Multidestination and/or Open Jaw awards is not allowed.
10.1 Members can request changes of an award ticket to the extent permitted and subject to the applicable fees, according to the fare conditions of the respective award.
10.2 Changes in LATAM Pass rewards can be made through the web page or Contact Center by paying the respective charge, depending on the conditions of the chosen rate, and as long as payment is made before the flight departs. Changes to the date and/or route are not possible after flight departure.
10.3 All rewards changes where a rate difference and/or fine applies, must be paid in cash, with the means of payment available in the service channels, either via the web or Contact Center.
10.5 Voluntary changes must be made in the same class originally issued, unless the original class does not exist on the new flight, which will be subject to the conditions of the chosen fare . In this case, the reward may be issued for an inferior class, and members must renounce the difference of unused LATAM Pass Miles.
10.6 A change of date or flight of reward ticket tickets may be made if the conditions of its redemption allow it.. Both these changes incur a relevant charge. The charge is variable depending on the country of issue of the ticket and the route. The fees for changes are published on our website. The rewards issued to be flown on Associated Airlines are subject to the same conditions specified above.
10.7 In the event that the refund of the issued award is requested, it will be subject to the conditions of the chosen rate and according to the information published on our website. The return of a award requires that the ticket issued be valid (the validity begins to take effect from the date of issue of the ticket), the foregoing subject to the air fares acquired. The return may be requested through the digital channel or online. our Contact Center. Once the return has been processed, the member will be credited in his "LATAM wallet" the amount in money equivalent to the miles to be returned. The devolution is subject to the rate initially chosen by the member. The member may use this money exclusively for services offered by LATAM Airlines.
10.8 In the event that the refund is voluntary, the ticket issued is valid (validity begins on the date the ticket is issued) and the award ticket is in the form of miles or miles plus cash, the miles used will be refunded in full, discounting those that have expired, and the money for taxes and the additional paid will be refunded to your LATAM Wallet discounting the penalty that applies according to the condition of the fare.
10.9 In the event that the refund is involuntary, the ticket issued is valid (validity begins on the date the ticket was issued) and the award ticket is in the form of miles or miles plus cash, the miles used will be refunded in full and the tax and additional money paid will be reimbursed to your LATAM Wallet.
10.10 In the event that a member requests the return of a non-flight reward, they shall not pay a fee in LATAM Pass Miles, unless otherwise established in the terms and conditions of the respective redemption.
10.11 Reward tickets are issued in a passenger's name, have no monetary value and are nontransferable. If a reward ticket is not used either totally or partially, for any reason and within the stipulated period and way, it will lose all value.
10.12 Notwithstanding the provisions stipulated in this section of the Regulations, all changes and refunds of prizes and / or benefits must be subject to the particular terms and conditions established for each prize, benefit, promotion or program.
10.13 In cases where the refund of a LATAM Pass reward applies, LATAM Airlines will refund the boarding fees or applicable taxes charged for the issue of the reward ticket within 5 to 15 business days (depending on the method of payment).
11.1 Airline ticket rewards are subject to space availability of seats with regard to seats available for redemption, which will be confirmed at the time of issue, and will be issued with the restrictions applicable to the rate as published on our web site.
11.2 The issue of open prizes, without a departure or arrival date, is not allowed.
11.3 In no case may rewards consisting of air tickets be used by other airlines other than those indicated in the reward. In the case of cancellation of the flight indicated in the Prize for reasons not attributable to LATAM Airlines, for security reasons or due to a fortuitous event or force majeure, LATAM Airlines will make the utmost effort to board the passenger on the next flight or on a combination of flights to transport them to the destination of the prize in question. In no case will the member be boarded on another airline for these or other reasons.
11.4 In the case of rewards consisting of airline tickets with flights that include connections with changes of airplane, accommodation expenses at the place of connection and any other expenses associated with it will be the exclusive responsibility of the passenger.
11.5 The prizes may not be combined with other promotions, segments, discounts or special offers, they are not valid in any places where it is prohibited by law, and are subject to the industry's own restrictions.
11.6 The prizes awarded correspond exclusively to the net value of the fare, and the payment of any fee, tax, tribute and / or right imposed on its issue, including, but not limited to, the corresponding boarding fee, are the responsibility of the passenger.
11.7 It will be the sole responsibility of members to be adequately informed about all restrictions on the request and use of the prizes on the date of their use.
11.8 If the reward includes flights operated by Associated Airlines, it is the member's responsibility to be informed about the Conditions of Carriage of the airline operating the flight. This information is available on our website.
Until March 31, 2023:
- The conditions for members also apply to their companions.
- The benefit is subject to a limited number of seats per flight.
- Coupons are valid for one year. Renewal is every year on April 1 (the year starts on April 1 and ends on March 31).
- Coupons are not cumulative.
- Companions can use coupons available to Elite members as long as they travel with the owner of the coupons, irregardless of whether or not they are on another reservation and/or cabin, and as long as they comply with Upgrade request conditions.
- Passengers who have received confirmation of the UPG will have the same benefits as passengers traveling in the upper cabin: baggage allowance, access to VIP lounge, preferential boarding and Check-in, and Priority baggage handling.
- If you make your request between 12 and 2 hours before your flight, we won’t be able to respect your priority and you will have to verify availability at the boarding gate at the airport.
- The Courtesy Upgrade confirmation is always subject to cabin availability and to possible airplane changes at the time of the trip.
- Your location on the list may change up to 45 minutes before your flight departure and will be confirmed at the boarding gate, subject to cabin availability.
- Tickets issued with a discount and for children and infants are not eligible unless they are issued in conjunction with a paid adult fare that meets the minimum family fare requirements for requesting an upgrade.
- The courtesy upgrade does not apply in the following cases: Courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees (except tickets with an EM benefit that satisfies the minimum fare requirements), infant tickets, tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets subject to special terms and conditions.
- If you encounter any problems, please get in touch with our Contact Center.
From April 1, 2023:
- The also apply to their companions.
- Each member will have a limited number of Courtesy Segments during the year, according to their category.
- Cabin Upgrades with the use of the member’s Courtesy Segments are subject to seat availability on the flight.
- The Courtesy Segments needed for Cabin Upgrades are renewed on April 1 of each year, regardless of the date they are assigned (bearing in mind that the year begins on April 1 and ends on March 31).
- The tranches are not cumulative (no rollover).
- Companions can use coupons available to Elite members as long as they travel with the owner of the coupons, irregardless of whether or not they are on another reservation and/or cabin, and as long as they comply with Cabin Upgrade request conditions.
- Members who have received confirmation of their Cabin Upgrade will have access to the same benefits as passengers traveling in the superior cabin: baggage allowance, access to VIP lounge, preferential boarding and Check-in, and Priority baggage handling.
- If you make your request between 12 and 2 hours before your flight, you will have to verify availability at the boarding gate at the airport.
- Confirmation of Cabin Upgrade using Courtesy Segments will always be subject to cabin availability and possible airplane changes at the time of travel.
- Your location on the list may change up to 45 minutes before your flight departure and will be confirmed at the boarding gate, subject to cabin availability.
- Courtesy Segments used for for Cabin Upgrades do not apply to tickets issued at a discount and for children and infants, unless they are issued in conjunction with a paid adult fare that meets the minimum family fare requirements for requesting an upgrade.
- Courtesy Segments for Cabin Upgrades do not apply in the following cases: Courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees (except for tickets with an EM benefit that satisfies the minimum fare requirements) infant tickets, tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets issued subject to special terms and conditions.
- If you encounter any problems, please get in touch with our Help Center.
13.1 Any change in the terms and conditions will be notified 30 calendar days in advance.
13.2 LATAM Airlines reserves the right to terminate or suspend the LATAM Pass program, or modify any part of it, including all prizes and/or benefits, and mechanisms for redeeming or transferring LATAM Pass Miles, at any time, in which case it will inform members through its platforms 30 calendar days in advance.
13.3 In the event that LATAM Airlines terminates or suspends the LATAM Pass Program, members may use their earned LATAM Pass Miles during the aforementioned 120-day term, in accordance with these Regulations. Without prejudice to the above, in the case that the termination of the program is due to the cessation of the operations of LATAM Airlines Group S.A. as an airline, or the declaration of bankruptcy or by an agreement, LATAM Airlines may terminate or suspend the LATAM Pass program, cancel and render valueless all LATAM Pass Miles, Qualifying Points, Qualifying Segments, prizes and benefits immediately, without prior notification to members.
13.4 LATAM Airlines is not responsible for any loss, damage, delay or damage caused to Members as a result of, or relating to, the LATAM Pass Program, or any benefit offered on the occasion thereof, unless the cause is liability, gross negligence and / or fraud of LATAM Airlines.
13.5 All prizes are subject to change and availability, and it is the exclusive responsibility of members to request the corresponding valid reservation and to fulfill all the other necessary stages for their use.
13.6 LATAM Airlines may subcontract the services of third party providers, either by providing and / or managing them in order to carry out the services and / or benefits offered by LATAM Airlines under the LATAM Pass Program. These third parties will be responsible for guaranteeing the fulfillment of their obligations, and the correct provision of the contracted services and / or benefits.
13.7 LATAM Airlines: (i) will not be responsible for, nor guarantee, the availability of benefits associated with the LATAM Pass Program that are provided by third-party providers; (ii) will not be responsible for any damage or loss that may result from the provision, or lack of provision, in whole or in part, of any benefit provided by a third party provider; and (iii) will not be responsible for third party providers leaving the LATAM Pass Program.
13.8 The provision or supply of prizes and/or benefits offered by Associated Airlines and/or by the associated companies will be subject to the terms and conditions enforced by that organization.
13.9 LATAM Airlines is not responsible for any loss, damage, delay or damage resulting from, or connected to the LATAM Pass program or any prize and/or benefit offered, except when such loss, damage, delay or damage is caused by gross negligence or wilful misconduct of LATAM Airlines.
13.10 LATAM Airlines is not responsible for errors or omissions, which despite all the precautions taken, could occur in the information relative to any part of the LATAM Pass program. Nor is it responsible for the delay, loss or incorrect delivery of correspondence addressed to members.
13.11 All written communication from members addressed to the LATAM Pass program must bear their signature and membership number.
13. 12 Unless expressly authorized in writing by LATAM Airlines, the purchase, sale, redemption or transfer, by any member, of LATAM Pass miles, prizes and/or benefits is absolutely prohibited. In the event that any company or person that is caught buying, selling, exchanging or transferring prizes and/or benefits, LATAM Pass may be obliged to pay the full associated rate for damages caused and legal costs involved, all in accordance with the current legislation.
13.13 In the event of LATAM Pass prizes and/or benefits being sold or purchased for any reason without LATAM Airlines’ approval, the people found to be using these prizes will not be permitted to continue the trip or will stop receiving the service associated with the prize, except by paying the full rate due.
13.14 LATAM Airlines will not be responsible for prizes awarded by associated companies or Associated Airlines, the latter being solely responsible to a member for the prizes awarded.
13.15 Flights that appear in the account statements of the LATAM Pass program do not constitute any proof that the member actually took the indicated flight.
New LATAM Pass Terms & Conditions
Effective from January 01, 2025
- Account Statement: information on the balance, validity and movements in and out of LATAM Pass Miles and Qualifying Points of each Member. The account is unipersonal, recognizes a single holder and does not admit the possibility of having additional Members to the registered LATAM Pass Program Member. The Member may consult their Account Statement at any time by logging into their LATAM Pass Account. LATAM Airlines may send Members a copy of their Account Statement periodically to the e-mail address registered by Members in their LATAM Pass Account.
- Air Product/Service: refers to any benefit or facility offered by the LATAM Pass Program during the travel experience, including baggage, seat selection, preferential boarding, among other services associated with the operation of the flight.
- Associated Airlines: airlines, other than LATAM Airlines, that maintain a bilateral agreement with LATAM Airlines, whose flights allow them to earn LATAM Pass Miles and/or enjoy the benefits of the LATAM Pass Program, all subject to the conditions and requirements of these Regulations and those indicated by the mentioned airlines. For more information, check the website available here.
- Bonus LATAM Pass: refers to a milestone or intermediate qualification goal reached within the LATAM Pass Program, which grants the Member additional benefits to those provided by the Elite Category to which the Member belongs. When the Member reaches this Qualifying Points goal, they have the opportunity to choose a benefit among different options. The LATAM Pass Bonus is designed exclusively for use within the LATAM Pass application, available for iOS and Android devices.
- Business Partnerships and Associated Financial Institutions: are all commercial or financial entities allied to the LATAM Pass Program, except Associated Airlines, whose services allow accumulating LATAM Pass Miles, Qualifying Points and/or enjoying LATAM Pass Program Rewards or benefits, subject to the conditions and requirements of these Regulations and those indicated by the mentioned entities.
- Cabin Upgrade: is the upgrade of a Member or passenger to a higher cabin class, without having purchased the ticket corresponding to such class.
- Connection: a stop between the point of origin and the point of destination that requires leaving the aircraft and changing the flight number, on the same airline or on an airline that has a current alliance with LATAM Airlines.
- Courtesy Segments: Segments with which the Member may apply for Cabin Upgrades.
- Days: unless the term “business days” or “working days” is expressly used, it refers to calendar or calendar days, which include Saturdays, Sundays and holidays.
- Elite Categories: are advanced levels within the LATAM Pass Program that are obtained by reaching specific qualification goals based on the number of Qualifying Points accumulated during a calendar year (from January 1st to December 31st). Elite Categories are, in ascending order, Gold, Platinum, Black and Black Signature. Members who reach these Categories enjoy a series of exclusive benefits, which are detailed in this web page.
- Flight Operated by LATAM Airlines: is a flight operated by LATAM Airlines Group S.A., or any of its subsidiaries, which may or may not have been sold by LATAM Airlines.
- Frequent Flyer Program, LATAM Pass Program, Program or LATAM Pass: is the Frequent Flyer Program of LATAM Airlines Group S.A., through which it is possible to earn LATAM Pass Miles and Qualifying Points, flying on all routes operated by LATAM Airlines and on certain Associated Airlines, as applicable, as well as using the services of other Business Partnerships; all subject to the conditions and requirements detailed in these Regulations.
- LATAM Airlines: Refers to LATAM Airlines Group S.A. and also includes its subsidiaries, including but not limited to: TAM Linhas Aereas S.A., LATAM Airlines Peru S.A., LATAM-Airlines Ecuador S.A., and Aerovías de Integración Regional S.A and/or LATAM Airlines Colombia, and any other subsidiary.
- LATAM Pass Benefits: all the benefits provided by the LATAM Pass Program to Members of certain Categories, which do not require the redemption of LATAM Pass Miles in order to enjoy them, and which are acquired by the mere fact of having that Category.
- LATAM Pass Miles: corresponds to the accumulation and redemption currency of the LATAM Pass Program, whose characteristics are defined in Section V of these Regulations.
- LATAM Pass Program Member or Member: is the person who meets the requirements of the Program, who has completed and submitted the registration form through any of the forms established in section III.A, has accepted its Regulations and policies, whose application has been accepted by LATAM Airlines Group S.A., and whose membership has not been revoked or terminated in accordance with the rules of these Regulations. The Program Member will have a personal account where movements related to LATAM Pass Miles and Qualifying Points will be shown.
- LATAM Pass Service Fee: monetary charge made to Members who have made use of the assistance offered by the Contact Center staff to redeem Rewards. This value is in addition to boarding fees, applicable taxes and the Program Administration Fee and will vary according to the type of Reward redeemed and country of issuance, as detailed in the “LATAM Pass Fees” section. Rewards redeemed through the LATAM Pass and LATAM Airlines website do not incur this fee.
- LATAM Wallet: Digital wallet where the member can view rewards, refunds and money credited to pay for tickets and other LATAM products. The creation of the LATAM Wallet is a prerequisite for redeeming airline tickets with LATAM Pass Miles accumulated in the Program. More information about LATAM Wallet here.
- Membership Card or LATAM Pass Card: it is the card that certifies the status of Member of the LATAM Pass Program. The Card is issued in digital format for all categories with the Member's name and number. The card can be downloaded through the LATAM Airlines and/or LATAM Pass application (iOS or Android).
- Non-Air Product/Service: refers to any benefit or facility offered by the LATAM Pass Program outside of the travel experience itself, which are not associated with the operation of the flight or, alternatively, can be enjoyed on the ground, including accumulation and redemption of products from LATAM Pass’ Business Partnerships.
- Open Jaw: flight in which the outbound destination point of the trip is different from the origin point of the return leg (example: a one-way trip from Santiago to New York, returning from Los Angeles to Santiago).
- Qualifying Points: accumulation currency that allows qualification to the various Elite Categories, different from LATAM Pass Miles. The amount of Qualifying Points to be earned is calculated based on the United States dollars spent on the purchase of tickets, spent with certain credit cards of the Associated Financial Institutions associated with the LATAM Pass Program or in the acquisition of certain products and services related to the LATAM Pass Program, excluding taxes and fees. The multiplier per dollar spent will be public knowledge and will vary depending on the route flown, fare purchased or agreement established with LATAM Pass Business Partnerships.
- Regulations or LATAM Pass Regulations: terms and conditions contained in this document.
- Retroactive Accumulation: is the accumulation of LATAM Pass Miles and/or Qualifying Points that should have been credited to the Member's account for having completed some of the activities that generate accumulation but are not reflected in the Account Statement.
- Reward(s): refers to tickets, products or services determined by the LATAM Pass Program for use in the flight or ground experience and that can be obtained by redeeming LATAM Pass Miles or through the combination of LATAM Pass Miles + Cash, as applicable.
- Segment: a direct flight between one city and another, which may or may not include connections, is considered a segment.
- Stopover: a technical stop between the point of origin and the point of destination, in which the passenger must remain (usually in the aircraft or airport) for a short time and then continue on the same flight number to the final destination.
- The Program, which was developed by TAM LINHAS AÉREAS S.A. (“LATAM”), registered with the CNPJ under number 02.012.862/0001-60; and PRISMAH FIDELIDADE LTDA. (“PRISMAH”), registered with the CNPJ under number 16.549.589/0001-11, encourages the use of LATAM air transport services by the Member, in addition to allowing the Member to obtain benefits by also using it in the consumption of products and/or services offered by Business Partnerships.
- As LATAM and PRISMAH are partners in this Program, LATAM manages the Loyalty Program jointly with PRISMAH. Specifically, LATAM manages (i) the accumulation of miles in all segments offered by the Program and (ii) the redemption of airline tickets in LATAM and partner companies; and PRISMAH manages (i) the redemption rights and (ii) the exchange of miles for other products and services, available to Members of the Program.
- LATAM is the owner of the LATAM Pass Frequent Flyer Program. However, it is not responsible for any loss, damage, delay or harm caused to the Member as a result of the LATAM Pass Program or any benefit offered in connection therewith, unless the cause thereof is due to the gross negligence and/or liability of LATAM Airlines.
2) Any change in the terms and conditions of the Program will be communicated through the official channels of the LATAM Pass Program 30 calendar days prior to the effective date of the change.
3) LATAM Airlines reserves the right to terminate or suspend the LATAM Pass Program, or modify any part of it, including all kinds of Rewards and/or benefits, and mechanisms for redeeming or transferring LATAM Pass Miles, at any time, in which case it will notify Members through its platforms 30 days in advance.
4) In the event that LATAM Airlines Group S.A. terminates or suspends the LATAM Pass Program, Members may use their accumulated LATAM Pass Miles for a period of 120 calendar days, in accordance with these Regulations. Notwithstanding the foregoing, in the event that the reason for the termination of the Program is due to the cessation of operations of LATAM Airlines Group S.A. as an airline, or the declaration of reorganization or bankruptcy liquidation, LATAM Airlines Group S.A. may terminate or suspend the LATAM Pass Program, cancel and render some or all LATAM Pass Miles, Qualifying Points, Rewards and benefits invalid immediately, making them ineligible for redemption for tickets and/or money.
5) LATAM Airlines may subcontract the services of third-party providers, whether providing and/or administering, to carry out the services and/or benefits offered by LATAM Airlines under the LATAM Pass Program. These third parties will be responsible for ensuring the proper fulfillment of their obligations and the correct provision of the services and/or benefits contracted.
6) The fulfillment or provision of the Rewards and/or benefits offered by the Associated Airlines and/or by the Business Partnerships shall be subject to the terms and conditions imposed by such organization.
7) LATAM Airlines is not responsible for any errors or omissions that, despite all precautions taken, may occur in the information related to any part of the LATAM Pass Program, if such errors or omissions are not caused by LATAM Airlines. LATAM Airlines is also not responsible for the delay, loss or misdelivery of correspondence addressed to the Member, provided it is attributable to the Member.
8) Any written communication from the Member addressed to a person or group of persons belonging to the LATAM Pass Program must bear his/her signature and Member number, and LATAM Airlines reserves the right to request the pertinent information to validate the Member's identity in any type of communication.
A. Memberships Conditions
1) Only natural persons over 2 years of age may be Members of the LATAM Pass Program, to the extent that they meet the conditions indicated in the Regulations, provided that: (i) they comply with all Program requirements, (ii) they complete, sign and submit the corresponding registration form, accepting each and every one of the terms and conditions of these Regulations, and (iii) they have been expressly accepted into the LATAM Pass Program, and that their status as such has not been cancelled or terminated in accordance with the provisions of these Regulations. In the event that the applicant is a minor, his/her legal representative shall act in his/her place.
2) At the time a person enrolls and is accepted into the LATAM Pass Program, they will receive a welcome email, which will provide basic Program information and confirm the LATAM Pass Member number of their newly enrolled LATAM Pass membership.
3) The information provided in the membership application and its updates are the sole responsibility of the Member. Members shall be liable for any damages that may arise from the lack of truthfulness or accuracy of the information they provide to LATAM Airlines.
4) The applicant and/or the Member acknowledge and agree to be solely responsible for any sum of money, whether in the form of taxes, fees, duties or otherwise, payable to any person, natural or legal, public or private, as a result of the accumulation or use of LATAM Pass Miles or as a consequence of their admission to the LATAM Pass Program, or the use of any Reward or benefit thereof.
5) By completing the registration form, the Member expressly agrees to receive Program information and other communications sent periodically by LATAM Airlines, whether or not they are related to the LATAM Pass Program, at their email address, cell phone or home address. After registration and after receiving the first communication, the Member may unsubscribe at any time from communications associated with the Program through the channels that he/she deems appropriate.
6) The Membership Card and password are valid for the personal and exclusive use of the cardholder and may not be transferred or given to any other person for any reason under the sole responsibility of the member. In case of unauthorized use of the Membership Card or password, it is the responsibility of the Member to immediately notify LATAM Airlines through the Contact Center. The Member will be solely responsible for any use of his/her Membership Card or password until LATAM Airlines is notified of the unauthorized use of the card or password. It is expressly stated that LATAM Airlines will not be responsible for fraud or unauthorized redemptions made with the Member's password or with modifications or alterations made without the Member's consent.
7) LATAM Airlines is not liable in case of adulteration, changes or misuse of the Member's password, so we recommend that, for greater security of the privacy of your password, never leave a written record of it and avoid using obvious or common dates or numbers, such as the date of your birthday, the first 4 digits of your identity card, your telephone number, etc.
8) It shall be the sole responsibility of the Member to comply with the law and regulations that may be applicable to their participation in the LATAM Pass Program and the accumulation of LATAM Pass Miles, especially with respect to those Members who have the status of public officials.
9) Only one account per Member is allowed. In case there are two or more accounts, the most recent ones will be cancelled. All LATAM Pass Miles accumulated in the cancelled accounts will be transferred to the original account, as long as such LATAM Pass Miles have not been accumulated in both accounts.
B. Members’ Data Update
1) Members who change their country of residence must update their personal information through the LATAM Airlines Contact Center. To do so, they must send a copy of a document proving the original country of residence and another document proving residence in the country to which they will change (utility bill, contract, etc.). Residence change updates may be requested with a minimum of 6 (six) months between each change provided that supporting documents are submitted as requested by LATAM Airlines at its discretion in order to validate the change of residence.
2) Any changes to the data provided must be requested through the Contact Center or the LATAM website, once the Member's identity has been validated. Changes requested by any other means will not be accepted.
3) LATAM Pass Members who change their country of residence will be subject to the Terms and Conditions of the LATAM Pass Program corresponding to the new country of residence, so they will be able to earn LATAM Pass Miles exclusively at the Business Partnerships in the new country of residence.
C. Use of Personal Information
1) The form and frequency of sending LATAM Pass Program information, Rewards or benefits information and other communications shall be freely determined by LATAM Airlines in accordance with applicable regulations; to this effect, physical (such as public or private mail) or electronic means (such as email account, text messages to cell phones, or others) may be used to the extent permitted by local regulations.
2) In addition to the provisions of the preceding paragraph, by completing the registration form, the Program applicant or Member accepts that LATAM Airlines will process the data entered in the form, whether for the benefit of the Program, LATAM Airlines or third parties that have commercial agreements associated with LATAM Pass, without prejudice to the provisions of applicable laws on personal data protection. It is an essential condition for participation in the Program that the accumulation of LATAM Pass Miles and Qualifying Points is carried out in accordance with the terms and conditions of this Program and in full compliance with applicable regulations.
3) The Member authorizes the processing of their personal data, including: the collection, storage, use, circulation, deletion, processing, transmission and/or transfer, for the execution of activities related to the LATAM Pass Program, the air transport service for passengers and cargo contracted, and/or to provide the products purchased, directly and/or with the participation of third parties. Likewise, the Member authorizes LATAM Airlines, its affiliates, its Business Partnerships and/or third party allies with which they have commercial agreements, to consult, share, exchange, obtain, provide, and in general, send and receive by any means your personal data, in order to offer you benefits, products and/or services, following the guidelines established in the Personal Data Processing Policy of your country of residence, which can be consulted here.
4) The Member, by accepting the creation of their LATAM Pass account, also accepts our Privacy Policy, by which they give their free, informed, specific and unequivocal consent for the personal data they provide on our site to be processed by us, as well as the data derived from navigation and any other data they may provide us with in the future.
D. Suspension or Cancellation of a LATAM Pass Member’s Account
1. Suspension of a LATAM Pass Account
1) LATAM Pass reserves the right to suspend for a maximum of 6 months the account of any LATAM Pass Program Member, even if they have met the requirements for belonging to any of the Elite Categories, in the event that they incur in the following behaviors or infractions, without prejudice to other additional measures that may be considered depending on the seriousness of the situation:
a) If the Member fails to comply with any of the terms and conditions herein, or if the use of the LATAM Pass Program or the accumulation of LATAM Pass Miles and/or Qualifying Points is made in violation of applicable law or regulation.
b) If the Member engages in fraudulent conduct with respect to the use of LATAM Pass Miles, Qualifying Points, Rewards and/or benefits provided.
c) If the Member, knowingly, provides incorrect or erroneous information (including flight information), either in the application for membership or at the time of applying for the corresponding Rewards and/or benefits.
d) If the Member does not comply with the conditions detailed in paragraph 2.6 of the Air Transport Agreement applicable to all passengers.
e) If the Member verbally or physically mistreats or shows inappropriate behavior towards the personnel of the airline or any of its Business Partnerships, including but not limited to shouting or threats, use of expletives or offensive words, assault, theft or robbery in the workplace and work space that may physically or psychologically affect the person providing services. Likewise, if the Member engages in the situation indicated in point 2.6 of the Air Transport Agreement by denying boarding of a passenger, or arranging for their disembarkation, if it is considered that the passenger could affect the safety of the flight or passengers.
f) If the Member attempts to manipulate the loyalty system, including but not limited to the artificial accumulation and redemption of LATAM Pass Miles and/or accumulation of Qualifying Points.
g) In all cases in which LATAM Airlines proves that the customer has committed an irregularity contrary to the specific nature of the LATAM Pass Regulations.
h) If the Member redeems tickets in the name of more than 25 (twenty-five) third parties other than the cardholder in a period of 12 (twelve) months.
2) During the suspension period, the Member will not be able to automatically accumulate or redeem LATAM Pass Miles, nor will they be able to enjoy any other benefit associated with their Elite Category if they hold it, whether it refers to the in-flight or ground experience with the Business Partnerships and Associated Financial Institutions associated with the LATAM Pass Program.
3) LATAM Pass will notify the Member of the suspension of their account by email or any other registered means of contact, specifying the reason and detailing the time interval in which the account will be suspended.
2. Cancellation of a LATAM Pass Account
1) LATAM Pass will proceed to the final cancellation of a Member's account in the following cases:
a) If the Member incurs in any of the infractions listed above in section III.D.1.1 on two or more occasions within the same calendar year.
b) If the Member has an overdue debt for which LATAM Airlines, or any of its subsidiaries or related companies, is a creditor, or if there are indications or presumptions of the Member's participation in crimes committed against such companies, such as the fraudulent writing of checks or others.
c) Due to the death of the Member.
2) Once the account is cancelled, the Member will not be able to re-enter the Program or register again in the future.
3) In case of detecting the attempt or registration with personal information different from the one already registered by a Member whose account was previously cancelled for the reasons described in section III.D.2.1, the account will be cancelled as soon as such circumstance is identified, in spite of having been accepted in the Program again.
4) In case of termination of a Member's participation in the LATAM Pass Program, whatever the cause, all accumulated LATAM Pass Miles and Qualifying Points will be cancelled and may not be used under any circumstances, nor may they be exchanged for any type of Reward and/or money.
5) LATAM Pass will notify the member of the cancellation of their account by email or any other registered means of contact, specifying the reason and detailing the implications to which they are subject, as described in these Regulations. After receiving the notification, the Member with the cancelled account may file a formal complaint through the LATAM Contact Center, following the corresponding legal procedure and deadlines.
The LATAM Pass Program has five categories to which a Member may belong, in ascending order and according to the level of preference and benefits that each category grants: (a) LATAM, (b) Gold, (c) Platinum, (d) Black, and (e) Black Signature, of which the last four are considered Elite Categories.
2) The inclusion of Members in the various categories available under the LATAM Pass Program is determined by the Member's compliance with the requirements established for each Category. These requirements are described on our website, also available at the following link.
3) Once each and every one of the conditions required to qualify for an Elite Category has been met, the Member shall immediately become a Member of such category and shall remain in such category for the remainder of the corresponding calendar year in which they met the required conditions, and for the immediately following calendar year up to and including March 31 of the subsequent year. For example, if a Member upgrades from Platinum to Black in August 2024, they will remain in this new category until March 31, 2026, inclusive.
4) Every year the Elite Categories are renewed. These are carried out on March 31, considering the requirements fulfilled by the Member during the previous calendar year.
5) If a Member does not comply with the requirements to renew and maintain their Category, in the following year they will be in the category immediately below the one to which they belonged, even if they do not comply with the requirements to qualify for this one. This applies as long as the Category from which they are descending was obtained by complying with the requirements established by the Program to achieve it, otherwise, the Member will descend to the Category that corresponds to them according to the Qualifying Points accumulated during the qualification period being evaluated.
6) LATAM Airlines may maintain or upgrade a Member's category, even if he/she has not complied with any of the requirements to do so, but may never downgrade them, as long as they comply with the requirements established to remain in the category.
7) Changes in the Member's category will not affect the balance of LATAM Pass Miles redeemable for Rewards and vice versa.
A. LATAM Pass Membership Card
1) Gold, Platinum, Black and Black Signature Membership Cards have the validity indicated in accordance with the Program details in the LATAM Pass section. For all purposes of these Regulations, “calendar year” means from January 1 to December 31 of each year.
2) All LATAM Pass Membership Cards are available in digital format; they are personal and non-transferable and only grant benefits to the cardholder, unless otherwise indicated in the particular terms and conditions of any benefit and/or Reward. Members may make use of the benefits associated with their status as a Program Member as long as they have such status.
3) The Membership Card is not a credit card, nor a document that proves identity, therefore it does not grant more rights and/or benefits than those indicated in these Regulations.
B. Accumulation of Qualifying Points
1) Qualifying Points have the following characteristics and are subject to the following terms and conditions:
a) They have no commercial value and are not negotiable or redeemable for cash.
b) They are non-transferable.
c) They are non-transmissible, therefore, in the event of the Member's death, the account and the Qualifying Points accumulated therein will be cancelled.
d) They are not attachable, since they are rights whose exercise is entirely personal, unless the law or a court order establishes otherwise.
e) They are not subject to any legal dispute or judicial action and belong only to the Member who holds the account, as a personal right.
2) Qualifying Points will be credited when a Member travels on flights marketed and operated by LATAM Airlines, when booking hotels, renting cars or contracting travel assistance through LATAM.COM, when using some of the corresponding credit cards of the Associated Financial Institutions associated to the LATAM Pass Program and/or accumulation promotions with Business Partnerships specific to each country.
3) Calculation of the accumulation of Qualifying Points for flights on LATAM is based on U.S. dollars, discounting taxes and fees.
4) The Member has up to 365 days from the date on which the flight took place to request retroactive crediting of the corresponding Qualifying Points, in case this flight has not been credited to his/her account automatically. The request must be made through the following link.
5) For purposes of qualification to Elite Categories, retroactively credited Qualifying Points will be considered only for the calendar year corresponding to the date on which the Member flew. This may alter the Member's current Elite Category since, if the Retroactively Credited points allow the Member to qualify for a higher status, this will be effective immediately even though the Member is in a new qualification period.
6) Reward tickets flown on LATAM Airlines or Associated Airlines, as well as Rewards corresponding to products and/or services of Business Partnerships, obtained entirety as Rewards or through LATAM Pass Miles + Cash, do not accumulate Qualifying Points. Neither do they accumulate charter flight tickets; infant tickets, tickets purchased for items that use a seat or tickets issued subject to special provisions.
7) In case of a Cabin Upgrade obtained as a Reward or free of payment on a flight of LATAM Airlines or any of the Associated Airlines, only the Qualifying Points corresponding to the fare paid by the Member, and not those corresponding to the cabin to which they were promoted, will be accumulated in the Member's Account Statement.
C. LATAM Pass Elite Categories’ Benefits
1) The benefits delivered for reaching a new Elite Category are not cumulative with the benefits of the previous Category. This applies to each and every one of the benefits, including the Courtesy Segments for Cabin Upgrades.
2) The Courtesy Segments for Cabin Upgrades and benefits granted for fulfilling conditions in Business Partnerships and/or Associated Financial Institutions are not cumulative with the Courtesy Segments for Cabin Upgrades and benefits granted by the Elite Categories, unless expressly stated otherwise.
A . LATAM Pass Miles Expiration Policy
1) Miles Expiration Policy table:
Members with Gold, Platinum, Black and Black Signature Elite Categories | Miles do not expire as long as you belong to one of the Elite Categories |
Members LATAM Pass without Elite Category | 36 months |
2) For LATAM Pass Members without Elite Status, the validity of LATAM Pass Miles is counted from the date of accumulation of these. In the case of Members who had an Elite Category but then become Members without one, the validity of their LATAM Pass Miles begins to count from the date on which the Elite Category is lost.
3) Each time a Member earns 1 or more LATAM Pass Mile for having taken a flight on LATAM Airlines, the validity of the total balance of LATAM Pass Miles available in their account will be renewed. The new validity of the miles will begin on the day on which the last mile was accumulated and will allow the extension of the expiration date of the rest of the miles. Only flights marketed by LATAM Airlines will be considered valid.
4) It is the Member's responsibility to inquire about the expiration date of their LATAM Pass Miles, information that is available in their LATAM Pass account by logging in through the LATAM Airlines website or through the LATAM Pass application.
B. LATAM Pass Miles Accrual
1. LATAM Pass Miles accrual on LATAM Airlines air services
1) The Member will earn LATAM Pass Miles for purchasing and traveling on flights operated by LATAM Airlines according to the multiplier of their Elite Category, fare, route and the value of their ticket in U.S. dollars, discounting fees and taxes, as detailed in the following link.
2) LATAM Pass Miles have the following characteristics and are subject to the following terms:
a) They have no commercial value and are non-negotiable, non-tradable and non-exchangeable for cash.
b) They are not transferable in the U.S.
c) They are non-transmissible, therefore, in the event of the Member's death, the account and the LATAM Pass Miles accumulated therein will be cancelled.
d) They are not attachable, since they are rights whose exercise is entirely personal, unless the law or a court order establishes otherwise.
e) Are not subject to any legal dispute or judicial action and belong only to the Member who holds the account, as a personal right.
f) They are not equivalent to the unit of length of the same name, nor to kilometers, meters or any other unit of length. For redemption and/or accumulation purposes, the required number of LATAM Pass Miles is not equivalent to the distance measured in miles or any other unit of length between origin and destination.
3) LATAM Pass Miles can only be credited for flights made prior to the Member's enrollment in the Program, only if such flights were sold and operated by LATAM Airlines and flawn within no more than 365 days prior to the date of the Member's enrollment in LATAM Pass Program.
4) LATAM Pass Miles will only be credited to the Member's account once the ticket has been paid for and the trip has been completed. Therefore, LATAM Pass Miles will not be accumulated for tickets purchased but not flown or not paid for. Due to the above, the Member must keep and deliver, if required, documents proving the flight (ticket and/or boarding pass).
5) The Member has up to 365 days from the date of the flight to request retroactive crediting of the corresponding LATAM Pass Miles, in case this flight has not been automatically credited to his/her account. The request must be made through the following link.
6) The LATAM Pass Miles whose crediting is requested by the Member retroactively in accordance with number IV.B.1.5 above, if credited, will be registered and will be displayed in the Member's Account Statement on the date on which the Member has actually made their flight. The period of validity of the Retroactively Credited miles begins on the date on which the flight was made.
7) Reward tickets flown on LATAM Airlines, obtained entirely as a Reward or through the combination of LATAM Pass Miles + Cash, do not accumulate LATAM Pass Miles. Neither do charter flight tickets, infant tickets, tickets purchased for items that occupy a seat or tickets issued subject to special provisions.
8) In case of a Cabin Upgrades obtained as a Reward or free of payment on a LATAM Airlines flight, the Member will accumulate the LATAM Pass Miles corresponding to the fare paid, and not those corresponding to the cabin to which they were upgraded.
9) It will be the sole responsibility of the Member to verify that the LATAM Pass Miles corresponding to their flights on LATAM Airlines are correctly credited to their account.
10) LATAM Airlines may, when it deems appropriate, at any time and without prior notice, audit a Member's account in order to verify that the Member is properly complying with these Regulations. LATAM Airlines may put on hold the crediting of LATAM Pass Miles, as well as suspend the delivery of Rewards or certificates in the event that the account shows reasonable indications of alleged fraudulent conduct, for the period in which such discrepancies are resolved and duly informing the Member. In case the conduct is verified, the crediting of miles, the delivery of Rewards and/or certificates may be suspended or even deduct the miles from the account in case the crediting has already been made.
11) LATAM Pass Miles accrual is personal and non-transferable. Only flights taken by the account holder will be credited, excluding trips taken by third parties.
12) LATAM Pass Miles crediting times for flights operated by LATAM Airlines are up to 7 days after the trip is completed.
13) In the event of an unforeseen event, i.e., not attributable to the Member, LATAM may endorse them on flights of airlines other than LATAM. These flights will accumulate LATAM Pass Miles only if they are endorsed to airlines with a frequent flyer agreement with LATAM Pass, allowing the accumulation of the same amount of miles that would have been accumulated if the Member had flown on LATAM Airlines. Such accumulation if not automatically credited, must be requested through the Contact Center. On the other hand, tickets endorsed to airlines that do not have a frequent flyer agreement with LATAM Pass will not accumulate LATAM Pass Miles.
2. LATAM Pass Miles accrual on Associated Airlines.
1) For LATAM Pass Miles accumulation purposes, any flight operated by any airline within the framework of an agreement with the LATAM Pass Program will be considered valid, as long as it is operated on fares and routes that allow LATAM Pass Miles accumulation as reported in the following link. If applicable, the Member is responsible for entering their Member number on the reservation to guarantee mileage crediting. In the case of codeshare flights between LATAM and an airline without an agreement with the LATAM Pass Program, the Member will not accumulate LATAM Pass Miles for the leg operated by that airline.
2) LATAM Pass Miles accumulated for flights on Associated Airlines correspond to the distance between the point of origin and destination of the flight, distances that are delivered by IATA, and the fare class of the ticket. Notwithstanding the above, and as a temporary or permanent measure, LATAM Airlines may award an additional amount of LATAM Pass Miles for the distance between the point of origin and the point of destination, according to the conditions that are available at the following link.
3) LATAM Pass Miles will be credited when a Member travels on any of the Associated Airlines, as long as the flights are operated by them, information available at the following link. If the Member belongs to the LATAM Pass Program and at the same time to the Frequent Flyer Program of the Associated Airline on which they are traveling, the Member must choose the Program in which they wish to accumulate. LATAM Pass Miles cannot be credited to more than one account. The Member must inform his/her LATAM PAss Member number in case they wish to accumulate LATAM Pass Miles in this Program.
4) Reward tickets flown on Associated Airlines, obtained in their entirety as a Reward or through LATAM Pass Miles + Cash, do not accumulate LATAM Pass Miles.
5) In the event of a Cabin Upgrade obtained as a Reward or free of payment on a flight of any of the Associated Airlines, only the LATAM Pass Miles corresponding to the fare paid by the Member will be accumulated in the account, and not those corresponding to the cabin to which they were upgraded.
6) It will be the sole responsibility of the Member to verify that the LATAM Pass Miles corresponding to their flights on any of the Associated Airlines are correctly credited to their account.
7) The Associated Airlines will determine the conditions, restrictions, form and amount of LATAM Pass Miles to be accumulated for their flights, which will not necessarily match with those established by LATAM Airlines for its flights. There may be fare classes or flights that allow accumulation of only a percentage of the distance flown or other restrictions. It will be up to the Member to find out the LATAM Pass Miles to be accumulated for flights flown with Associated Airlines, information that in any case will be available at the following link.
8) It is the responsibility of the Associated Airlines to inform LATAM Airlines of the number of LATAM Pass Miles earned by the Member on their flights, so LATAM Airlines is not responsible for the calculation of the miles to be credited.
9) LATAM Pass Miles earned for services provided by Associated Airlines will be credited to the Member's account only once the respective airline submits the information required by LATAM Airlines for crediting.
10) In the case of flights operated by Associated Airlines, the Member must retain their flight documents (boarding passes and airline tickets), so that, in the event that they have not received the miles corresponding to their flight automatically, they can request a retroactive crediting of LATAM Pass Miles, since the data contained in these documents will be required at the time of the request.
11) The Member has up to 180 calendar days from the date of the flight to request retroactive crediting of their LATAM Pass Miles in case this flight has not been credited to their account, for flights operated by Malaysia Airlines (MH), Iberia (IB) and British Airways (BA). The request must be made through the LATAM Airlines website.
3. LATAM Pass Miles accrual on LATAM non-air services.
1) The accumulation of LATAM Pass Miles at Business Partnerships and Associated Financial Institutions will be carried out according to the particular terms and conditions agreed upon by LATAM Airlines with such entities.
2) Rewards corresponding to products or services of Business Partnerships do not accumulate LATAM Pass Miles.
3) LATAM Pass Miles accumulation is personal and non-transferable. Miles will only be credited for the purchase of products and/or services at Business Partnerships or Associated Financial Institutions that the account holder has made.
4) If the Member belongs to LATAM Pass, and at the same time, if it exists, to the loyalty program of the Partner Business where the option of accumulating benefits from different programs is given, including LATAM Pass Miles, the Member must choose where of the related programs he/she want to accumulate, entering their LATAM Pass Member number prior to the purchase at the Partner Business, in case they prefer to accumulate LATAM Pass Miles.
5) For Business Partnerships, the Member has up to 365 days from the date on which the purchase of the product was made or the service was provided by the mentioned entity to request retroactive crediting in the event that the LATAM Pass Miles obtained through this activity have not been automatically credited to their account. In any case, Retroactive Accumulation will only apply to registered Members, it will not apply to those who were not LATAM Pass Members at the date of purchase or contracting the service. For some Business Partnerships, requests for retroactive crediting of LATAM Pass Miles will only be processed if the Member provides certain documents proving that the product was purchased or the service was rendered.
6) It will be the exclusive responsibility of the Member to verify that LATAM Pass Miles from the purchase of products and/or services from Business Partnerships or Associated Financial Institutions are correctly credited to their account.
7) LATAM Pass Miles earned for products and/or services provided by Business Partnerships or Associated Financial Institutions will be credited to the Member's account only once the respective entities submit the information required by LATAM Airlines for their crediting.
C. Redemption of LATAM Pass Miles
1. General Definitions for LATAM Pass Miles Redemption
1) LATAM Pass Miles that may have been accumulated by a registrant, before they are expressly accepted as a Member as of the respective registration request, may not be redeemed for Rewards unless the person is expressly accepted as a Member.
2) For purposes of requesting a Reward, LATAM Pass Miles from various LATAM Pass Program accounts may not be combined. That is, if at the time of requesting a Reward or benefit, the Member does not have a sufficient number of LATAM Pass Miles, they cannot use LATAM Pass Miles from other accounts.
3) The Rewards are not endorsable, therefore, they cannot be used in other companies other than LATAM Airlines, Associated Airlines, Business Partnerships and/or Associated Financial Institutions, or by other persons than those designated by the Member, according to the Reward redeemed.
4) By completing the LATAM Pass Program registration form or participating in the Program, the Program applicant or Member accepts the creation of the LATAM Wallet account and its conditions, which can be found at the following link. The creation of the LATAM Wallet is necessary to redeem airline tickets. Members who already have a LATAM Pass account and do not have a LATAM Wallet account will automatically have the latter created.
2. LATAM Pass Miles Redemption in LATAM air Rewards
1) For Rewards consisting of airline tickets on LATAM, they may redeem tickets in the Economy, Premium Economy and Premium Business cabins, with different redemption values depending on the fare and cabin.
2) To redeem an air product or service on LATAM, the Member must do so in accordance with the terms and channels applicable to such Reward, which may require calling the Contact Center (LATAM Pass option), accessing the LATAM Pass website, going to LATAM sales offices, or to the sales office of a third party. In all cases, a document proving the member's identity must be shown. On the LATAM website, members must log in with their username and password.
3) For redemption of Rewards through the Contact Center (LATAM Pass option) or sales offices, the Member must pay the LATAM Pass Service Fee for each ticket issued. If the Reward is redeemed through our website, the LATAM Pass Service Fee does not apply. The LATAM Pass Service Fee is in addition to boarding fees and applicable taxes and will vary according to the type of Reward redeemed and the country of issuance, as detailed in the “LATAM Pass Fees” section, available at the following link.
4) On both international and domestic routes “one way” and “round trip” tickets can be redeemable. If the Member uses the ticket only on the first leg, the refund of the unused return leg will be subject to the conditions of the purchased fare and the legislation in force.
5) It is the Member's responsibility to review the amount of LATAM Pass Miles required to redeem a specific Reward on LATAM Airlines flights, since for the same route the amount of LATAM Pass Miles requested may vary.
6) LATAM Airlines reserves the right to suspend and/or withhold the redemption or the redeemed Rewards in the event that there are reasonable indications that any irregularity is being attempted or materialized either in the redemption or in the use of said Reward, either by a Member and/or a third party. The suspension will be notified to the Member, explaining the reason for the suspension, for the duration of the investigation. If the irregularity is proven, the Member's account shall be suspended, as it is considered one of the offenses detailed in section III.D.1.f of these Regulations. It should be noted that any violation of these Terms and Conditions may result in LATAM Airlines' refusal to allow the Member to issue a Reward or make a redemption.
7) Airline Rewards are nominative and non-transferable. In the event that for any cause or reason a Reward is not, totally or partially, used in the time and manner issued, its return will be subject to the conditions of the fare purchased and the legislation in force.
8) The issuance of open air Rewards, i.e. without a departure or arrival date, is not permitted.
9) Redemption of Multidestination and/or Open Jaw tickets is not allowed.
10) In the case of Rewards consisting of tickets with flights that involve connections with plane changes, the expenses of staying at the place of connection and any other expenses associated with it will be at the sole charge and expense of the passenger.
11) The Rewards consisting of redeemed tickets correspond exclusively to the net value of the fare, being the responsibility and charge of the passenger the payment of any fee, tax, tribute and/or duty imposed by its issuance, including, but not limited to, the corresponding boarding fee.
12) It shall be the sole responsibility of the Member to adequately be informed of all travel restrictions in the process of redeeming and using the Rewards at the date of use.
13) Unless expressly authorized in writing by LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, the purchase, sale, exchange or, in any way, of LATAM Pass Miles and/or Rewards is absolutely prohibited. Any person caught buying, selling, exchanging or transferring Rewards obtained with the redemption of LATAM Pass Miles without express written authorization from LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, may be obliged to pay the full associated fee or price, the damages and losses caused and the legal costs involved, all in accordance with the legislation in force.
14) Rewards that have been sold or purchased in any way without the express written authorization of LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, and the persons who are using such Rewards and/or benefits may not continue the trip or will no longer receive the service associated with the Reward, without the obligation of LATAM to return the redeemed miles and suspending the account of the Member involved as indicated in section III.D.1 of these Regulations.
3. LATAM Pass Miles redemption for Rewards on Associated Airlines
1) In order to redeem a ticket on any of the Associated Airlines, the Reward tickets must contain at least one segment operated by LATAM Airlines. If so, the Member will be able to make the redemption through the LATAM website following the regular redemption flow.
2) The LATAM Pass Miles required to redeem a Reward on an Associated Airline vary depending on the type of cabin and route, information available on the website at the time of making the corresponding reservation quote.
3) It is the Member's responsibility to review the number of LATAM Pass Miles required to redeem a specific Reward on Associated Airlines, since for the same route the number of LATAM Pass Miles requested may vary.
4) If the ticket redemption includes flights operated by Associated Airlines, it is the Member's responsibility to inquire about the Conditions of Carriage of the airline operating the flight. This information is available on the website of each airline.
4. LATAM Pass Miles redemption for non-air Rewards
1) LATAM Pass Members may redeem their LATAM Pass Miles for Rewards offered by Business Partnerships, and must at all times accept and comply with the terms and conditions established and informed by LATAM Airlines and/or the respective Partner Business for such purposes.
2) LATAM Airlines: (i) Shall not be liable or guarantee the availability of the benefits associated with the LATAM Pass Program that are provided by third party providers; (ii) Shall not be liable for any damage or loss that may result from the fulfillment, or lack of fulfillment, total or partial, of any benefit provided by a third party provider; and (iii) Shall not be liable in the event of abandonment of the LATAM Pass Program by third party providers.
3) LATAM Airlines will not be responsible for the delivery, execution and/or performance of the products and/or services redeemed as Rewards and granted by Business Partnerships, being the latter responsible for such delivery, execution and/or performance.
4) The Rewards are nominative, have no cash value and are non-transferable. In the event that for any cause or reason a Reward is not, totally or partially, used in the time and manner issued, the Member will lose the right to demand its use.
5. Changes and refunds of Rewards redeemed with LATAM Pass Miles
a) Changes and refunds of air Rewards redeemed with LATAM Pass Miles
1) All tickets redeemed with miles or miles + cash are subject to change and availability, subject to the terms and conditions of the corresponding Air Transportation Contract. However, it is the sole responsibility of the Member to request the corresponding valid reservation and to fulfill all other necessary steps for the enjoyment of the same.
2) The Member may request changes to a Reward consisting of tickets to the extent permitted and subject to applicable charges, according to the fare conditions of the respective Reward.
3) Requests for change or refund of the redeemed ticket are subject to the conditions of the chosen fare and in accordance with the information published on our website. In the event that the fare allows for the refund or change of date and/or route of the ticket, this must be requested prior to the departure of the flight and may be requested through the LATAM Airlines website or through our Contact Center. Once the refund has been processed, the LATAM Pass Miles corresponding to the redemption made will be credited to the Member's Account Statement, maintaining their initial validity. If at the time of the mileage refund there are any expired miles, they will be deducted from the account, indicating the details.
4) With respect to ticket redemptions with LATAM Pass Miles, the right of withdrawal shall not apply, except in those cases in which the applicable regulations allow it. The foregoing is without prejudice to those Rewards for which a refund or retraction is expressly permitted in these Regulations, or in the terms and conditions applicable to them.
5) All changes of tickets redeemed with LATAM Pass Miles where a fare difference and/or penalty applies must be paid in cash, using the payment methods available in the customer service channels, either via the website or Contact Center.
6) There is a charge associated with changing the date or itinerary of tickets redeemed with LATAM Pass Miles. The charge varies depending on the country of ticket issuance and the route. Fees for changes are published on our website, at the following link. Rewards issued to be flown on Associated Airlines are subject to the same conditions specified above.
7) In those instances in which a Reward corresponding to a ticket is refunded, the refund time will depend on the channel through which the refund is requested. If the request is made through the LATAM website, the refund of miles and the money corresponding to fees and/or taxes will be immediately sent to the Member's Account Statement and LATAM Wallet, respectively. If the request is made through the Contact Center, the refund may take up to 15 business days.
8) In the event that the return of the Reward is voluntary and the ticket issued is valid, the miles will be returned to the Member's account and the money associated with complementary services, fees and/or taxes of the ticket will be returned to the Member's LATAM Wallet or to the credit card with which the original purchase was made, according to the regulations of each country. Refunds are subject to penalties, discounts or expirations associated with the conditions of the selected fare and/or expired miles.
b) Changes and refunds of non-air Rewards redeemed with LATAM Pass Miles
1) In the event that the Member requests the return of a non-air Reward, they will not have to pay a charge in LATAM Pass Miles, unless otherwise established in the terms and conditions of the respective redemption.
2) All exchanges and refunds of non-air Rewards shall be subject to the particular terms and conditions established for each Reward, which, in case of contradiction, shall prevail over the provisions of these Regulations.
