Cabin Upgrade
Fly in a Premium Cabin and take your experience to the next level
Use your Elite Member Segments to fly in Premium Economy or Premium Business cabins on your international flights sold and operated by LATAM Airlines.
- Priority to obtain your Cabin Upgrade will depend on your Elite category and the time you apply
- You can get an Cabin Upgrade if Premium Economy or Premium Business cabin seats are available.
- Please remember that you must apply 48 hours before your flight departs on our website, and not upon arriving at the airport
- In order to apply, you must have processed your Check-in for the flight.
- If your upgrade clears, we will notify you directly at the airport or via e-mail 12 hours before your flight.
- Check your position on the Upgrade list.
Learn about the cabins that you can access with your Upgrade:
Relax in seats that recline and turn into flat beds. Enjoy the warmest onboard service and savour our gourmet menu created by famous chefs, together with wines selected by the most awarded sommelier in South America.
Enjoy your regional flights. In this exclusive cabin offering preferential service, you’ll find all the space and comfort you need for your trip. We designed this class specifically in response to what passengers traveling on business most value on short-haul flights: the opportunity to maximize their time and enjoy excellent service.
New!
We are now presenting our new model to apply for a Cabin Upgrade starting August 22, 2023, which will be much simpler and easier to use.
We are replacing “Courtesy Coupons” with “Courtesy Segments”
We will be changing from “Upgrade Coupons” to “Courtesy Segments”. In this way, to apply for a Cabin Upgrade, you will no longer need to calculate how many coupons you will need for each trip.
How does it work?
With this new Cabin Upgrade system, you will only need one Courtesy Segments, to apply on each flight. As with the previous model, each elite category has different numbers of segments.
Check out this example of the new way to apply for the Upgrade:
Depending on your Elite category, you will have a number of Courtesy Segments to apply for an upgrade on flights within South America and another number of separate Courtesy Segments to apply for an upgrade on flights outside of South America. The use of one of these does not affect or negate the use of the other.
Within South America | 4 Segments | 6 Segments | 8 Segments | Unlimited | Unlimited |
Outside of South America | - | - | 2 Segments | 8 Segments | 14 Segments |
Companion Policy
As in the previous model, you can apply for a Cabin Upgrade with a travel companion.
Within South America | 4 segments shared with your travel companion | 6 segments shared with your travel companion | 8 segments shared with your travel companion | Unlimited for you and 4 segments for your travel companion | Unlimited for you and 6 segments for your travel companion |
Outside of South America | - | - | 2 segments shared with your travel companion | 8 segments shared with your travel companion | 14 segments shared with your travel companion |
Segments within South America |
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Segments out South America |
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How to apply?
In order to apply for a new Cabin Upgrade, you will have to do so, as you have done up until now, 48 hours before the flight, on our website.
Then, on the application page you will be able to review the seats available in the business class cabin, your place on the list and the category, date and time for those who have applied, so that you can know in advance the probability of obtaining an upgrade.
Cabin Upgrade application priority
1. Black Signature
2. Black
3. UPG Biding
4. Platinum
5. Gold Plus/Gold
New application requirements:
1. Elite Category
2. Application date and time
- Are there any restrictions to requesting a Courtesy Upgrade?
- Yes. In some cases, it will not be possible to request an upgrade. Check to see if any of these apply to you:
- Passengers with pets (PET)
- Ticket fares other than Plus or Top.
- Any ticket concession
- When will I receive confirmation of my Upgrade request?
Your Upgrade will be confirmed at the time of boarding on flights operated by LATAM Airlines Brazil/Paraguay. For flights operated by LATAM Airlines of other countries, if you apply for the upgrade between 12 and 48 hours beforehand, you will receive your confirmation 12 hours before your flight departure time.
- If my flight has connecting routes, is the upgrade valid for all Segments of my trip?
No. The application for an Upgrade is valid for a single segment. One can apply for each of the Segments as long as the member has the necessary courtesy Segments and the fare purchased allows it.
- What happens if my Upgrade request is not approved?
If the Upgrade request is not approved, the client’s segments are returned to them within 2 days. This way you will then be able to apply for Upgrades on other flights.
- For how long are my segments valid?
Segments are valid for one year. You can get them renewed every year on April 1 (the year starts on April 1 and ends on March 31). Segments are not cumulative.
- What happens if I access a superior category?
When you move up to a higher tier, you will be credited with the difference between the courtesy segments associated with your new tier and the segments you had in the previous tier.
For example, when upgrading from Black to Black Signature, you will receive an additional 6 courtesy segments (for destinations outside South America), which represents the difference between the 14 segments of the new tier and the 8 segments you had already received.
- Can I transfer the segments?
No. Csegments are non-transferable, but you can share them with a travel companion.
- If I get the upgrade, do I also get the business class baggage allowance?
The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and Check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.
- What will happen to my coupons with the new UPG model?
Since the model change will take place during the second half of 2023, your coupons will not be affected. Just as your coupon book is renewed every year, during the second half of 2023 you will be charged for the ""Courtesy Tracts"" corresponding to your member
- The conditions also apply to their companions.
- Each member will have a limited number of Courtesy Segments during the year, according to their category.
- Cabin Upgrades with the use of the member’s Courtesy Segments are subject to seat availability on the flight.
- The Courtesy Segments needed for Cabin Upgrades are renewed on April 1 of each year, regardless of the date they are assigned (bearing in mind that the year begins on April 1 and ends on March 31).
- The tranches are not cumulative (no rollover).
- Companions can use coupons available to Elite members as long as they travel with the owner of the coupons, irregardless of whether or not they are on another reservation and/or cabin, and as long as they comply with Cabin Upgrade request conditions.
- The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.
- If you make your request between 12 and 2 hours before your flight, you will have to verify availability at the boarding gate at the airport.
- Confirmation of Cabin Upgrade using Courtesy Segments will always be subject to cabin availability and possible airplane changes at the time of travel.
- Your location on the list may change up to 45 minutes before your flight departure and will be confirmed at the boarding gate, subject to cabin availability.
- Tickets issued at a discount price do not qualify for Complimentary Upgrades, unless they are remitted at the adult or child fare that meets the minimum fare bundle.
- For adults traveling with infants in the same seat, a request may be made for a Complimentary Upgrade through the Contact Center if the adult's ticket meets the minimum fare bundle.
- Courtesy Segments for Cabin Upgrades do not apply in the following cases: Courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees (except for tickets with an EM benefit that satisfies the minimum fare requirements), tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets issued subject to special terms and conditions.
- If you encounter any problems, please get in touch with our Help Center.