Passport and map
Go back to Elite member benefits

Special Services

Personalized service for our Black Signature members

Special Services are a preferential and personalized service for Black Signature members on all domestic and international flights.

We assist you in two ways:

Airport: For international trips, on your flight day, our executives provide in-person assistance along with your immediate family* and one companion at airports offering this service. For domestic trips, this service must be requested in case of any requirement on the day of the flight. See them below.

WhatsApp: Our executives provide you with the best assistance via WhatsApp®, from Monday to Sunday, 24 hours a day. For international flights, we will contact you prior to your travel day. For domestic flights, this service must be requested in case of any requirement.

* Immediate family is understood to be the spouse, children or parents travelling with the member. They must have previously been registered as beneficiaries.

Enjoy these services:

Black Signature
Domestic flightsInternational flights
Assistance to Check-in if there are problems
Check
Check
Seat assignment
Check
Check
Voluntary flight change within the 24 hours before the flight, 
maintaining the route and flight date (subject to availability).
Check
Check
Quick response 
in situations of flight delays and cancellations
Check
Check
UPG request in the 
event of a problem
Check
Check

Find out the airports where you can receive Special Services personal assistance on your flights:

International flights

City

Airport

Auckland

Auckland (AKL)

Bogota

El Dorado (BOG)

Buenos Aires

Aeroparque (AEP)

Ezeiza (EZE)*
*Available from 10:30 p.m. to 6:30 a.m.

Mexico City

Benito Juárez (MEX)

Frankfurt

Frankfurt Intl. (FRA)

Lima

Jorge Chávez (LIM)

Lisbon

Humberto Delgado (LIS)

London

Heathrow (LHR)

Los Angeles

Los Ángeles Intl. (LAX)

Madrid

Barajas (MAD)

Miami

Miami Intl. (MIA)

Milan

Malpensa (MXP)

New York

John F. Kennedy (JFK)

Paris

Charles de Gaulle (CDG)

Santiago

Arturo Merino Benítez (SCL)

São Paulo

Guarulhos (GRU)

Sidney

Sydney (SYD)

Domestic flights

Country

City

Airport

 Chile

 

 

 

Santiago

Arturo Merino Benítez (SCL)

Calama

El Loa (CJC)

Antofagasta

Andrés Sabella (ANF)

Concepción

Carriel Sur (CCP)

Brasil

 

 

 

São Paulo

Congonhas (CGH)

São Paulo/Guarulhos

Guarulhos (GRU)

Rio de Janeiro

Santos Dumont (SDU)

Brasilia

Presidente Juscelino Kubitschek (BSB)

Colombia

Bogotá

El Dorado (BOG)

Perú

Lima

Jorge Chávez (LIM)

Contact us

Email
atencion.blacksignature@latam.com
Monday to Sunday: 24 hours a day.
blue line