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Special Services

Personalized service for our Black Signature members

Special Services are a preferential and personalized service for Black Signature members on all domestic and international flights.

We assist you in two ways:

Airport: On the day of your flight, whether it is domestic or international, our executives can assist you and your immediate family* and a companion in-person at the airports that offer this service. See them below.

WhatsApp: Additionally, for all your domestic** and international flights, our executives provide you with the best assistance through WhatsApp®, Monday through Sunday, 24 hours a day.

* Immediate family is understood to be the spouse, children or parents travelling with the member. They must have previously been registered as beneficiaries.

**Within Brazil, Chile, Colombia, Ecuador and Peru.

Enjoy these services:

Black Signature
Domestic flightsInternational flights
Assistance to Check-in if there are problems
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Seat assignment
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Voluntary flight change within the 24 hours before the flight, 
maintaining the route and flight date (subject to availability).
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Quick response 
in situations of flight delays and cancellations
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UPG request in the 
event of a problem
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Find out the airports where you can receive Special Services personal assistance on your flights:

 

International flights

City

Airport

Bogotá

El Dorado (BOG)

Buenos Aires

Ezeiza (EZE)

Mexico City

Benito Juárez (MEX)

Frankfurt

Frankfurt Intl. (FRA)

Lima

Jorge Chávez (LIM)

London

Heathrow (LHR)

Madrid

Barajas (MAD)

Miami

Miami Intl. (MIA)

New York

John F. Kennedy (JFK)

Santiago

Arturo Merino Benítez (SCL)

São Paulo

Guarulhos (GRU)

Domestic flights

Country

City

Airport

 Chile

 

 

 

Santiago

Arturo Merino Benítez (SCL)

Calama

El Loa (CJC)

Antofagasta

Andrés Sabella (ANF)

Concepción

Carriel Sur (CCP)

Brasil

 

 

 

São Paulo

Congonhas (CGH)

São Paulo/Guarulhos

Guarulhos (GRU)

Rio de Janeiro

Santos Dumont (SDU)

Brasilia

Presidente Juscelino Kubitschek (BSB)

Contact us

Email
atencion.blacksignature@latam.com
Monday to Sunday: 24 hours a day.
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