Cabin Upgrade

• Are there any restrictions to requesting a Courtesy Upgrade?

• Yes. In some cases, it will not be possible to request an upgrade. Check to see if any of these apply to you:
• Passengers with pets (PET)
• Ticket fares other than Plus or Top.
• Any ticket concession

• When will I receive confirmation of my Upgrade request?

Your Upgrade will be confirmed at the time of boarding on flights operated by LATAM Airlines Brazil/Paraguay. For flights operated by LATAM Airlines of other countries, if you apply for the upgrade between 12 and 48 hours beforehand, you will receive your confirmation 12 hours before your flight departure time.

• If my flight has connecting routes, is the upgrade valid for all Segments of my trip?

No. The application for an Upgrade is valid for a single segment. One can apply for each of the Segments as long as the member has the necessary courtesy Segments and the fare purchased allows it. 

• What happens if my Upgrade request is not approved?

If the Upgrade request is not approved, the client’s segments are returned to them within 2 days. This way you will then be able to apply for Upgrades on other flights.
 

• For how long are my segments  valid?

Segments  are valid for one year. You can get them renewed every year on April 1 (the year starts on April 1 and ends on March 31). Segments  are not cumulative.

• What happens if I access a superior category?

When you move up to a higher tier, you will be credited with the difference between the courtesy segments associated with your new tier and the segments you had in the previous tier. 

For example, when upgrading from Black to Black Signature, you will receive an additional 6 courtesy segments (for destinations outside South America), which represents the difference between the 14 segments of the new tier and the 8 segments you had already received.
 

• Can I transfer the segments?

No. Csegments are non-transferable, but you can share them with a travel companion.
 

• If I get the upgrade, do I also get the business class baggage allowance?

No, baggage allowances are not granted. The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: access to the VIP lounge, Premium boarding and Check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.

• What will happen to my coupons with the new UPG model?

Since the model change will take place during the second half of 2023, your coupons will not be affected. Just as your coupon book is renewed every year, during the second half of 2023 you will be charged for the ""Courtesy Tracts"" corresponding to your member

• Companions may use the complimentary upgrade segments available to Elite customers whenever they travel on the same flight as the holder of the complimentary segments, regardless of whether they are in a different reservation and/or cabin, provided they meet the upgrade request conditions. 
• Cabin upgrades using the customer’s complimentary segments are subject to seat availability on the flight.
• Complimentary segments to request a cabin upgrade are renewed on April 1 of each year, regardless of the date on which they are received (considering that the year begins on April 1 and ends on March 31)
• Segments are not cumulative (no rollover).
• Customers who have received confirmation of a cabin upgrade will have access to the following cabin benefits: ○ VIP lounge access (where available); ○ Priority boarding; ○ Priority check-in; ○ Priority baggage handling. 
• A cabin upgrade using a complimentary segment does not grant additional baggage allowance nor modify the baggage allowance originally purchased with the ticket.
• For requests made between 12 and 2 hours prior to departure, availability must be checked at the airport boarding gate. 
• Confirmation of a cabin upgrade using complimentary segments is always subject to cabin availability and possible aircraft changes at the time of travel
• Your position on the waiting list may change up to 45 minutes before your flight’s departure and will be confirmed directly at the boarding gate, subject to cabin availability. 
• Complimentary segments for cabin upgrades do not apply to discounted tickets, nor to infants and children, unless reissued at the adult fare and meeting the minimum fare family requirements for upgrade requests. 
• Complimentary upgrade segments do not apply in the following cases: complimentary tickets or other free ticket promotions, reduced fares, companion tickets, charter flight tickets, tickets with discounts for travel agents or industry employees (except tickets issued under the EM benefit that meet the minimum fare requirement), tickets purchased for items occupying a seat, tickets with unpublished fares including consolidator fares, and tickets issued under special provisions.
• LATAM Preferential Staff may have priority over any category.
• If you have any questions, please contact our Sales and Service Center.