Premium Economy cabin
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Cabin Upgrade

Fly in a Premium cabin and take your experience to the next level

Use your Elite Member Coupons to fly in Premium Economy or Premium Business cabins on your international flights sold and operated by LATAM Airlines.

  • Priority to obtain your Cabin Upgrade will depend on your Elite category* and the time you apply
  • You can get an Cabin Upgrade if Premium Economy or Premium Business cabin seats are available.
  • Please remember that you must apply 48 hours before your flight departs on our website, and not upon arriving at the airport
  • In order to apply, you must have processed your Check-in for the flight.
  • If your upgrade clears, we will notify you directly at the airport or via e-mail 12 hours before your flight.

Check your position on the Upgrade list.

New! 

We are now presenting our new model to apply for a Cabin Upgrade as of April 1, 2023, which will be much simpler and easier to use.

We are replacing “Courtesy Coupons” with “Courtesy Segments”

We will be changing from “Upgrade Coupons” to “Courtesy Segments”. In this way, to apply for a Cabin Upgrade, you will no longer need to calculate how many coupons you will need for each trip. 

How does it work?

With this new Cabin Upgrade system, you will only need one Courtesy segment, to apply on each flight. As with the previous model, each elite category has different numbers of segments. 

Check out this example of the new way to apply for the Upgrade:

Reference example for direct flights

How many courtesy segments do I have?
 

Current system: today, depending on your Elite category, you have a number of coupons that you can choose how to use, depending on the number of coupons required for each destination. The longer the distance of the flight, the more coupons you need to apply.

Gold
Gold Plus
Platinum
Black
Black Signature
2 coupons4 coupons6 couponsUnlimited 
Coupons
Unlimited 
Coupons
Flying from Great Britain

Destination: 

  • Chile, Argentina and Uruguay: 4 coupons per segment.
  • Brazil, Paraguay and Bolivia: 3 coupons per segment.
  • Colombia, Ecuador and Peru: 2 coupons per segment.
  • *Other routes: 1 coupon per segment.

*Other routes: routes within South America, between South America and the Caribbean / Cancun / Easter Island / Papeete and any other route whose segments are not included under the previous sections.

Flying from Argentina, Chile and Uruguay

Destination: 

  • Europe, Israel, Oceania and Johannesburg: 4 coupons per segment.
  • United States, Canada and Mexico City: 3 coupons per segment.
  • Other routes*: 1 coupon per segment.
Flying from Peru

Destination: 

  • Oceania and Johannesburg: 4 coupons per segment
  • United States, Canada, Mexico City, Israel and Europe: 2 coupons per segment.
  • Other routes*: 1 coupon per segment.
Flying from Colombia and Ecuador

Destination: 

  • Oceania and Johannesburg: 4 coupons per segment.
  • IsraelEurope: 2 coupons per segment.
  • United States, Canada, Mexico City and Other Routes: 1 coupon per segment.
Flying from Bolivia, Brazil and Paraguay:

Destination: 

  • Oceania: 4 coupons per segment
  • United States, Canada, Mexico City, Israel, Europe and Johannesburg: 3 coupons per segment.
  • Other Routes*: 1 coupon per segment.

From April 1, 2023: depending on your Elite category, you will have a number of Courtesy Segments to apply for an upgrade on flights within South America and another number of separate Courtesy Segments to apply for an upgrade on flights outside of South America. The use of one of these does not affect or negate the use of the other.

 
Gold
Gold Plus
Platinum
Black
Black Signature
Within South America 4 Segments6 Segments8 SegmentsUnlimitedUnlimited
Outside of South America 

-

-

2 Segments8 Segments10 Segments

Companion Policy

As in the previous model, you can apply for a Cabin Upgrade with a travel companion. 

Current:

Gold
Gold Plus
Platinum
Black
Black Signature
2 coupons for you and your travel companion4 coupons for you and your travel companion6 coupons for you and your travel companionUnlimited coupons for you and 6 coupons for your travel companion Unlimited coupons for you and 6 coupons for your travel companion 

New

 
Gold
Gold Plus
Platinum
Black
Black Signature
Within South America 4 segments shared with your travel companion 6 segments shared with your travel companion 8 segments shared with your travel companion Unlimited for you and 4 segments for your travel companion Unlimited for you and 6 segments for your travel companion 
Outside of South America 

-

-

2 segments shared with your travel companion 8 segments shared with your travel companion 10 segments shared with your travel companion 

How to apply?

In order to apply for a new Cabin Upgrade, you will have to do so, as you have done up until now, 48 hours before the flight, on our website.

Then, on the application page you will be able to review the seats available in the business class cabin, your place on the list and the category, date and time for those who have applied, so that you can know in advance the probability of obtaining an upgrade. 

Cabin Upgrade application priority

1. Black Signature
2. Black
3. UPG Biding
4. Platinum
5. Gold Plus/Gold

*Preferential staff may exceed in priority any category.

Learn about the cabins that you can access with your Upgrade:

Premium Business

Relax in seats that recline and turn into flat beds. Enjoy the warmest onboard service and savour our gourmet menu created by famous chefs, together with wines selected by the most awarded sommelier in South America.

Premium Economy

Enjoy your regional flights. In this exclusive cabin offering preferential service, you’ll find all the space and comfort you need for your trip. We designed this class specifically in response to what passengers traveling on business most value on short-haul flights: the opportunity to maximize their time and enjoy excellent service.

Request an Upgrade on your next trip and enjoy more comfort, space, as well as an exclusive service. Remember that all our flights have the choice of opting for a superior cabin, as long as you buy a Plus or Top fare.

  • Are there any restrictions to requesting a Courtesy Upgrade?
  • Yes. In some cases, it will not be possible to request an upgrade. Check to see if any of these apply to you:
  • Passengers with infants (INF)
  • Passengers with pets (PET)
  • Children aged 2 to 11 years and infants (0 to 2 years)
  • Any ticket concession
  • When will I receive confirmation of my Upgrade request?

Your Upgrade will be confirmed at the time of boarding on flights operated by LATAM Airlines Brazil/Paraguay. For flights operated by LATAM Airlines of other countries, if you apply for the upgrade between 12 and 48 hours beforehand, you will receive your confirmation 12 hours before your flight departure time.

  • If my flight has connecting routes, is the upgrade valid for all Segments of my trip?

No. The application for an Upgrade is valid for a single segment. One can apply for each of the Segments as long as the member has the necessary coupons/courtesy Segments and the fare purchased allows it. 

  • What happens if my Upgrade request is not approved?

If the Upgrade request is not approved, the client’s coupons are returned to them within 2 days. This way you will then be able to apply for Upgrades on other flights.
 

  • For how long are my coupons valid?

Coupons are valid for one year. You can get them renewed every year on April 1 (the year starts on April 1 and ends on March 31). Coupons are not cumulative.

  • What happens if I access a superior category?


If you receive a category upgrade your coupons are renewed in the number corresponding to your new category. The balance is not accumulative, so any unused category coupons you previously held will be cancelled and you will receive new coupons that correspond to your new category.
 

  • Can I transfer the coupons?

No. Coupons are non-transferable, but you can share them with a travel companion.
 

  • If I get the upgrade, do I also get the business class baggage allowance?

The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and Check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.

  • What will happen to my coupons with the new UPG model?

 Since the model change will take place on April 1, 2023, your coupons will not be affected. Just as your coupon book is renewed every year, on April 1, 2023 you will be assigned the “Courtesy Segments” corresponding to your category.

Until March 31, 2023:

  • The conditions for members also apply to their companions.
  • The benefit is subject to a limited number of seats per flight.
  • Coupons are valid for one year. Renewal is every year on April 1 (the year starts on April 1 and ends on March 31).
  • Coupons are not cumulative.
  • Companions can use coupons available to Elite members as long as they travel with the owner of the coupons, irregardless of whether or not they are on another reservation and/or cabin, and as long as they comply with Upgrade request conditions.
  • The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.
  • If you make your request between 12 and 2 hours before your flight, we won’t be able to respect your priority and you will have to verify availability at the boarding gate at the airport.
  • The Courtesy Upgrade confirmation is always subject to cabin availability and to possible airplane changes at the time of the trip.
  • Your location on the list may change up to 45 minutes before your flight departure and will be confirmed at the boarding gate, subject to cabin availability.
  • Tickets issued with a discount and for children and infants are not eligible unless they are issued in conjunction with a paid adult fare that meets the minimum family fare requirements for requesting an upgrade.
  • The courtesy upgrade does not apply in the following cases: Courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees (except tickets with an EM benefit that satisfies the minimum fare requirements), infant tickets, tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets subject to special terms and conditions.
  • If you encounter any problems, please get in touch with our Contact Center.

From April 1, 2023:

  • The  also apply to their companions.
  • Each member will have a limited number of Courtesy Segments during the year, according to their category.
  • Cabin Upgrades with the use of the member’s Courtesy Segments are subject to seat availability on the flight.
  • The Courtesy Segments needed for Cabin Upgrades are renewed on April 1 of each year, regardless of the date they are assigned (bearing in mind that the year begins on April 1 and ends on March 31).
  • The tranches are not cumulative (no rollover).
  • Companions can use coupons available to Elite members as long as they travel with the owner of the coupons, irregardless of whether or not they are on another reservation and/or cabin, and as long as they comply with Cabin Upgrade request conditions.
  • The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.
  • If you make your request between 12 and 2 hours before your flight, you will have to verify availability at the boarding gate at the airport.
  • Confirmation of Cabin Upgrade using Courtesy Segments will always be subject to cabin availability and possible airplane changes at the time of travel.
  • Your location on the list may change up to 45 minutes before your flight departure and will be confirmed at the boarding gate, subject to cabin availability.
  • Courtesy Segments used for for Cabin Upgrades do not apply to tickets issued at a discount and for children and infants, unless they are issued in conjunction with a paid adult fare that meets the minimum family fare requirements for requesting an upgrade.
  • Courtesy Segments for Cabin Upgrades do not apply in the following cases: Courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees (except for tickets with an EM benefit that satisfies the minimum fare requirements) infant tickets, tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets issued subject to special terms and conditions.
  • If you encounter any problems, please get in touch with our Help Center.
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