When redeeming your LATAM Pass tickets at our Contact Center or sales offices, service charges are in addition to boarding fees and taxes, and vary depending on the flight.
For flights from United Kingdom
Contact Center or Offices
On our website
Between the UK and South American countries
GBP 40
No service Charge
Other destinations
GBP 25
No service Charge
Fees for changes and refunds
Any changes and refunds of your tickets redeemed are subject to the redeemed fare and must be made through our Contact Center.
When can I change or refund LATAM Pass tickets?
When the ticket hasn't been used or hasn't expired yet.
When the request is made before the flight departure time.
When the LATAM Pass Points are still valid to be redeemed.
In the case of changes, there is an additional fee for the any differences in the fare.
A cabin Upgrade with points refund must be requested before the flight date.
For commercial fare refunds, the regulation of the fare paid applies.
Only the points redeemed that are still valid will be returned.
How do I get a refund?
By calling our Contact Center, after the refund has been processed, valid points will be returned to your LATAM Pass account.
