Special Services
Personalized service for our Black Signature members
Special Services are a preferential and personalized service for Black Signature members on all domestic and international flights.
We assist you in two ways:
Airport: On the day of your flight, whether it is domestic or international, our executives can assist you and your immediate family* and a companion in-person at the airports that offer this service. See them below.
WhatsApp: Additionally, for all your domestic** and international flights, our executives provide you with the best assistance through WhatsApp®, Monday through Sunday, 24 hours a day.
* Immediate family is understood to be the spouse, children or parents travelling with the member. They must have previously been registered as beneficiaries.
**Within Brazil, Chile, Colombia, Ecuador and Peru.
Enjoy these services:
 | Domestic flights | International flights |
|---|---|---|
| Assistance to Check-in if there are problems |  | |
| Seat assignment | | |
| Voluntary flight change within the 24 hours before the flight, maintaining the route and flight date (subject to availability). | | |
| Quick response in situations of flight delays and cancellations | | |
| UPG request in the event of a problem | | |
Contact us
 | atencion.blacksignature@latam.com |
 | Monday to Sunday: 24 hours a day. |
