Personalized service for our Black Signature members
Special Services are a preferential and personalized service for Black Signature members on all domestic and international flights.
We assist you in two ways:
Airport:On the day of your flight, whether it is domestic or international, our executives can assist you and your immediate family* and a companion in-person at the airports that offer this service. See them below.
WhatsApp: Additionally, for all your domestic** and international flights, our executives provide you with the best assistance through WhatsApp®, Monday through Sunday, 24 hours a day.
* Immediate family is understood to be the spouse, children or parents travelling with the member. They must have previously been registered as beneficiaries.
**Within Brazil, Chile, Colombia, Ecuador and Peru.
Enjoy these services:
Black Signature
Domestic flights
International flights
Assistance to Check-in if there are problems
Seat assignment
Voluntary flight change within the 24 hours before the flight, maintaining the route and flight date (subject to availability).
Quick response in situations of flight delays and cancellations
UPG request in the event of a problem
Find out the airports where you can receive Special Services personal assistance on your flights: