As of March 21, 2022, Special Services are available on domestic flights from some airports in Chile and Brazil.

Special Services
Personalized service for our Black Signature members
Special Services are a preferential and personalized service for Black Signature members on all domestic and international flights.
We assist you in two ways:
Airport: On the day of your flight, whether it is domestic or international, our executives can assist you and your immediate family* and a companion in-person at the airports that offer this service. See them below.
WhatsApp: Additionally, for all your domestic** and international flights, our executives provide you with the best assistance through WhatsApp®, Monday through Sunday, 24 hours a day.
* Immediate family is understood to be the spouse, children or parents travelling with the member. They must have previously been registered as beneficiaries.
**Within Brazil, Chile, Colombia, Ecuador and Peru.
Enjoy these services:
![]() | Domestic flights | International flights |
---|---|---|
Assistance to Check-in if there are problems | ||
Seat assignment | ||
Voluntary flight change within the 24 hours before the flight, maintaining the route and flight date (subject to availability). | ||
Quick response in situations of flight delays and cancellations | ||
UPG request in the event of a problem |
For tickets purchased on or after September 10, 2021 with a Basic fare, the services of seat selection, same-day flight change and in-person customer service at the airport will no longer be available.
Find out the airports where you can receive Special Services personal assistance on your flights:
International flights | |
---|---|
City | Airport |
Bogotá | El Dorado (BOG) |
Buenos Aires | Ezeiza (EZE) |
Mexico City | Benito Juárez (MEX) |
Frankfurt | Frankfurt Intl. (FRA) |
Lima | Jorge Chávez (LIM) |
London | Heathrow (LHR) |
Madrid | Barajas (MAD) |
Miami | Miami Intl. (MIA) |
New York | John F. Kennedy (JFK) |
Santiago | Arturo Merino Benítez (SCL) |
São Paulo | Guarulhos (GRU) |
Domestic flights | ||
---|---|---|
Country | City | Airport |
Chile
| Santiago | Arturo Merino Benítez (SCL) |
Calama | El Loa (CJC) | |
Antofagasta | Andrés Sabella (ANF) | |
Concepción | Carriel Sur (CCP) | |
Brasil
| São Paulo | Congonhas (CGH) |
São Paulo/Guarulhos | Guarulhos (GRU) | |
Rio de Janeiro | Santos Dumont (SDU) | |
Brasilia | Presidente Juscelino Kubitschek (BSB) |
Contact us
![]() | atencion.blacksignature@latam.com |
![]() | Monday to Sunday: 24 hours a day. |
