Terms and conditions

1. Account Statement: information on the balance, validity and movements in and out of LATAM Pass Points and Qualifying Points of each Member. The account is unipersonal, recognizes a single holder and does not admit the possibility of having additional Members to the registered LATAM Pass Program Member. The Member may consult their Account Statement at any time by logging into their LATAM Pass Account. LATAM Airlines may send Members a copy of their Account Statement periodically to the e-mail address registered by Members in their LATAM Pass Account.
2. Air Product/Service: refers to any benefit or facility offered by the LATAM Pass Program during the travel experience, including baggage, seat selection, preferential boarding, among other services associated with the operation of the flight.
3. Associated Airlines: airlines, other than LATAM Airlines, that maintain a bilateral agreement with LATAM Airlines, whose flights allow them to earn LATAM Pass Points and/or enjoy the benefits of the LATAM Pass Program, all subject to the conditions and requirements of these Regulations and those indicated by the mentioned airlines. For more information, check the website available here.
4. Bonus LATAM Pass: refers to a pointstone or intermediate qualification goal reached within the LATAM Pass Program, which grants the Member additional benefits to those provided by the Elite Category to which the Member belongs. When the Member reaches this Qualifying Points goal, they have the opportunity to choose a benefit among different options. The LATAM Pass Bonus is designed exclusively for use within the LATAM Pass application, available for iOS and Android devices.
5. Business Partnerships and Associated Financial Institutions: are all commercial or financial entities allied to the LATAM Pass Program, except Associated Airlines, whose services allow accumulating LATAM Pass Points, Qualifying Points and/or enjoying LATAM Pass Program Rewards or benefits, subject to the conditions and requirements of these Regulations and those indicated by the mentioned entities.
6. Cabin Upgrade: is the upgrade of a Member or passenger to a higher cabin class, without having purchased the ticket corresponding to such class.
7. Connection: a stop between the point of origin and the point of destination that requires leaving the aircraft and changing the flight number, on the same airline or on an airline that has a current alliance with LATAM Airlines.
8. Courtesy Segments: Segments with which the Member may apply for Cabin Upgrades.
9. Days: unless the term “business days” or “working days” is expressly used, it refers to calendar or calendar days, which include Saturdays, Sundays and holidays.
10. Elite Categories: are advanced levels within the LATAM Pass Program that are obtained by reaching specific qualification goals based on the number of Qualifying Points accumulated during a calendar year (from January 1st to December 31st). Elite Categories are, in ascending order, Gold, Platinum, Black and Black Signature. Members who reach these Categories enjoy a series of exclusive benefits, which are detailed in this web page.
11. Flight Operated by LATAM Airlines: is a flight operated by LATAM Airlines Group S.A., or any of its subsidiaries, which may or may not have been sold by LATAM Airlines.
12. Frequent Flyer Program, LATAM Pass Program, Program or LATAM Pass: is the Frequent Flyer Program of LATAM Airlines Group S.A., through which it is possible to earn LATAM Pass Points and Qualifying Points, flying on all routes operated by LATAM Airlines and on certain Associated Airlines, as applicable, as well as using the services of other Business Partnerships; all subject to the conditions and requirements detailed in these Regulations.
13. LATAM Airlines: Refers to LATAM Airlines Group S.A. and also includes its subsidiaries, including but not limited to: TAM Linhas Aereas S.A., LATAM Airlines Peru S.A., LATAM-Airlines Ecuador S.A., and Aerovías de Integración Regional S.A and/or LATAM Airlines Colombia, and any other subsidiary.
14. LATAM Pass Benefits: all the benefits provided by the LATAM Pass Program to Members of certain Categories, which do not require the redemption of LATAM Pass Points in order to enjoy them, and which are acquired by the mere fact of having that Category.
15. LATAM Pass Points: corresponds to the accumulation and redemption currency of the LATAM Pass Program, whose characteristics are defined in Section V of these Regulations.
16. LATAM Pass Program Member or Member: is the person who meets the requirements of the Program, who has completed and submitted the registration form through any of the forms established in section III.A, has accepted its Regulations and policies, whose application has been accepted by LATAM Airlines Group S.A., and whose membership has not been revoked or terminated in accordance with the rules of these Regulations. The Program Member will have a personal account where movements related to LATAM Pass Points and Qualifying Points will be shown.
17. LATAM Pass Service Fee: monetary charge made to Members who have made use of the assistance offered by the Contact Center staff to redeem Rewards. This value is in addition to boarding fees, applicable taxes and the Program Administration Fee and will vary according to the type of Reward redeemed and country of issuance, as detailed in the “LATAM Pass Fees” section. Rewards redeemed through the LATAM Pass and LATAM Airlines website do not incur this fee.
18. LATAM Wallet: Digital wallet where the member can view rewards, refunds and money credited to pay for tickets and other LATAM products. The creation of the LATAM Wallet is a prerequisite for redeeming airline tickets with LATAM Pass Points accumulated in the Program. More information about LATAM Wallet here.
19. Membership Card or LATAM Pass Card: it is the card that certifies the status of Member of the LATAM Pass Program. The Card is issued in digital format for all categories with the Member's name and number. The card can be downloaded through the LATAM Airlines and/or LATAM Pass application (iOS or Android).
20. Non-Air Product/Service: refers to any benefit or facility offered by the LATAM Pass Program outside of the travel experience itself, which are not associated with the operation of the flight or, alternatively, can be enjoyed on the ground, including accumulation and redemption of products from LATAM Pass’ Business Partnerships.
21. Open Jaw: flight in which the outbound destination point of the trip is different from the origin point of the return leg (example: a one-way trip from Santiago to New York, returning from Los Angeles to Santiago).
22. Qualifying Points: accumulation currency that allows qualification to the various Elite Categories, different from LATAM Pass Points. The amount of Qualifying Points to be earned is calculated based on the United States dollars spent on the purchase of tickets, spent with certain credit cards of the Associated Financial Institutions associated with the LATAM Pass Program or in the acquisition of certain products and services related to the LATAM Pass Program, excluding taxes and fees. The multiplier per dollar spent will be public knowledge and will vary depending on the route flown, fare purchased or agreement established with LATAM Pass Business Partnerships.
23. Regulations or LATAM Pass Regulations: terms and conditions contained in this document.
24. Retroactive Accumulation: is the accumulation of LATAM Pass Points and/or Qualifying Points that should have been credited to the Member's account for having completed some of the activities that generate accumulation but are not reflected in the Account Statement.
25. Reward(s): refers to tickets, products or services determined by the LATAM Pass Program for use in the flight or ground experience and that can be obtained by redeeming LATAM Pass Points or through the combination of LATAM Pass Points + Cash, as applicable.
26. Segment: a direct flight between one city and another, which may or may not include connections, is considered a segment.
27. Stopover: a technical stop between the point of origin and the point of destination, in which the passenger must remain (usually in the aircraft or airport) for a short time and then continue on the same flight number to the final destination.

1. The Program, which was developed by TAM LINHAS AÉREAS S.A. (“LATAM”), registered with the CNPJ under number 02.012.862/0001-60; and PRISMAH FIDELIDADE LTDA. (“PRISMAH”), registered with the CNPJ under number 16.549.589/0001-11, encourages the use of LATAM air transport services by the Member, in addition to allowing the Member to obtain benefits by also using it in the consumption of products and/or services offered by Business Partnerships.
2. As LATAM and PRISMAH are partners in this Program, LATAM manages the Loyalty Program jointly with PRISMAH. Specifically, LATAM manages (i) the accumulation of points in all segments offered by the Program and (ii) the redemption of airline tickets in LATAM and partner companies; and PRISMAH manages (i) the redemption rights and (ii) the exchange of points for other products and services, available to Members of the Program.
3. LATAM is the owner of the LATAM Pass Frequent Flyer Program. However, it is not responsible for any loss, damage, delay or harm caused to the Member as a result of the LATAM Pass Program or any benefit offered in connection therewith, unless the cause thereof is due to the gross negligence and/or liability of LATAM Airlines.

2) Any change in the terms and conditions of the Program will be communicated through the official channels of the LATAM Pass Program 30 calendar days prior to the effective date of the change.

3) LATAM Airlines reserves the right to terminate or suspend the LATAM Pass Program, or modify any part of it, including all kinds of Rewards and/or benefits, and mechanisms for redeeming or transferring LATAM Pass Points, at any time, in which case it will notify Members through its platforms 30 days in advance.

4) In the event that LATAM Airlines Group S.A. terminates or suspends the LATAM Pass Program, Members may use their accumulated LATAM Pass Points for a period of 120 calendar days, in accordance with these Regulations. Notwithstanding the foregoing, in the event that the reason for the termination of the Program is due to the cessation of operations of LATAM Airlines Group S.A. as an airline, or the declaration of reorganization or bankruptcy liquidation, LATAM Airlines Group S.A. may terminate or suspend the LATAM Pass Program, cancel and render some or all LATAM Pass Points, Qualifying Points, Rewards and benefits invalid immediately, making them ineligible for redemption for tickets and/or money.

5) LATAM Airlines may subcontract the services of third-party providers, whether providing and/or administering, to carry out the services and/or benefits offered by LATAM Airlines under the LATAM Pass Program. These third parties will be responsible for ensuring the proper fulfillment of their obligations and the correct provision of the services and/or benefits contracted.

6) The fulfillment or provision of the Rewards and/or benefits offered by the Associated Airlines and/or by the Business Partnerships shall be subject to the terms and conditions imposed by such organization.

7) LATAM Airlines is not responsible for any errors or omissions that, despite all precautions taken, may occur in the information related to any part of the LATAM Pass Program, if such errors or omissions are not caused by LATAM Airlines. LATAM Airlines is also not responsible for the delay, loss or misdelivery of correspondence addressed to the Member, provided it is attributable to the Member.

8) Any written communication from the Member addressed to a person or group of persons belonging to the LATAM Pass Program must bear his/her signature and Member number, and LATAM Airlines reserves the right to request the pertinent information to validate the Member's identity in any type of communication.

A. Memberships Conditions

1) Only natural persons over 2 years of age may be Members of the LATAM Pass Program, to the extent that they meet the conditions indicated in the Regulations, provided that: (i) they comply with all Program requirements, (ii) they complete, sign and submit the corresponding registration form, accepting each and every one of the terms and conditions of these Regulations, and (iii) they have been expressly accepted into the LATAM Pass Program, and that their status as such has not been cancelled or terminated in accordance with the provisions of these Regulations. In the event that the applicant is a minor, his/her legal representative shall act in his/her place.

2) At the time a person enrolls and is accepted into the LATAM Pass Program, they will receive a welcome email, which will provide basic Program information and confirm the LATAM Pass Member number of their newly enrolled LATAM Pass membership.

3) The information provided in the membership application and its updates are the sole responsibility of the Member. Members shall be liable for any damages that may arise from the lack of truthfulness or accuracy of the information they provide to LATAM Airlines.

4) The applicant and/or the Member acknowledge and agree to be solely responsible for any sum of money, whether in the form of taxes, fees, duties or otherwise, payable to any person, natural or legal, public or private, as a result of the accumulation or use of LATAM Pass Points or as a consequence of their admission to the LATAM Pass Program, or the use of any Reward or benefit thereof.

5) By completing the registration form, the Member expressly agrees to receive Program information and other communications sent periodically by LATAM Airlines, whether or not they are related to the LATAM Pass Program, at their email address, cell phone or home address. After registration and after receiving the first communication, the Member may unsubscribe at any time from communications associated with the Program through the channels that he/she deems appropriate.

6) The Membership Card and password are valid for the personal and exclusive use of the cardholder and may not be transferred or given to any other person for any reason under the sole responsibility of the member. In case of unauthorized use of the Membership Card or password, it is the responsibility of the Member to immediately notify LATAM Airlines through the Contact Center. The Member will be solely responsible for any use of his/her Membership Card or password until LATAM Airlines is notified of the unauthorized use of the card or password. It is expressly stated that LATAM Airlines will not be responsible for fraud or unauthorized redemptions made with the Member's password or with modifications or alterations made without the Member's consent.

7) LATAM Airlines is not liable in case of adulteration, changes or misuse of the Member's password, so we recommend that, for greater security of the privacy of your password, never leave a written record of it and avoid using obvious or common dates or numbers, such as the date of your birthday, the first 4 digits of your identity card, your telephone number, etc.

8) It shall be the sole responsibility of the Member to comply with the law and regulations that may be applicable to their participation in the LATAM Pass Program and the accumulation of LATAM Pass Points, especially with respect to those Members who have the status of public officials.

9) Only one account per Member is allowed. In case there are two or more accounts, the most recent ones will be cancelled. All LATAM Pass Points accumulated in the cancelled accounts will be transferred to the original account, as long as such LATAM Pass Points have not been accumulated in both accounts.

B. Members’ Data Update

1) Members who change their country of residence must update their personal information through the LATAM Airlines Contact Center. To do so, they must send a copy of a document proving the original country of residence and another document proving residence in the country to which they will change (utility bill, contract, etc.). Residence change updates may be requested with a minimum of 6 (six) months between each change provided that supporting documents are submitted as requested by LATAM Airlines at its discretion in order to validate the change of residence.

2) Any changes to the data provided must be requested through the Contact Center or the LATAM website, once the Member's identity has been validated. Changes requested by any other means will not be accepted.

3) LATAM Pass Members who change their country of residence will be subject to the Terms and Conditions of the LATAM Pass Program corresponding to the new country of residence, so they will be able to earn LATAM Pass Points exclusively at the Business Partnerships in the new country of residence.

C. Use of Personal Information

1) The form and frequency of sending LATAM Pass Program information, Rewards or benefits information and other communications shall be freely determined by LATAM Airlines in accordance with applicable regulations; to this effect, physical (such as public or private mail) or electronic means (such as email account, text messages to cell phones, or others) may be used to the extent permitted by local regulations.

2) In addition to the provisions of the preceding paragraph, by completing the registration form, the Program applicant or Member accepts that LATAM Airlines will process the data entered in the form, whether for the benefit of the Program, LATAM Airlines or third parties that have commercial agreements associated with LATAM Pass, without prejudice to the provisions of applicable laws on personal data protection. It is an essential condition for participation in the Program that the accumulation of LATAM Pass Points and Qualifying Points is carried out in accordance with the terms and conditions of this Program and in full compliance with applicable regulations.

3) The Member authorizes the processing of their personal data, including: the collection, storage, use, circulation, deletion, processing, transmission and/or transfer, for the execution of activities related to the LATAM Pass Program, the air transport service for passengers and cargo contracted, and/or to provide the products purchased, directly and/or with the participation of third parties. Likewise, the Member authorizes LATAM Airlines, its affiliates, its Business Partnerships and/or third party allies with which they have commercial agreements, to consult, share, exchange, obtain, provide, and in general, send and receive by any means your personal data, in order to offer you benefits, products and/or services, following the guidelines established in the Personal Data Processing Policy of your country of residence, which can be consulted here.

4) The Member, by accepting the creation of their LATAM Pass account, also accepts our Privacy Policy, by which they give their free, informed, specific and unequivocal consent for the personal data they provide on our site to be processed by us, as well as the data derived from navigation and any other data they may provide us with in the future.

D. Suspension or Cancellation of a LATAM Pass Member’s Account

1. Suspension of a LATAM Pass Account

1) LATAM Pass reserves the right to suspend for a maximum of 6 months the account of any LATAM Pass Program Member, even if they have met the requirements for belonging to any of the Elite Categories, in the event that they incur in the following behaviors or infractions, without prejudice to other additional measures that may be considered depending on the seriousness of the situation:

a) If the Member fails to comply with any of the terms and conditions herein, or if the use of the LATAM Pass Program or the accumulation of LATAM Pass Points and/or Qualifying Points is made in violation of applicable law or regulation.

b) If the Member engages in fraudulent conduct with respect to the use of LATAM Pass Points, Qualifying Points, Rewards and/or benefits provided.

c) If the Member, knowingly, provides incorrect or erroneous information (including flight information), either in the application for membership or at the time of applying for the corresponding Rewards and/or benefits.

d) If the Member does not comply with the conditions detailed in paragraph 2.6 of the Air Transport Agreement applicable to all passengers.

e) If the Member verbally or physically mistreats or shows inappropriate behavior towards the personnel of the airline or any of its Business Partnerships, including but not limited to shouting or threats, use of expletives or offensive words, assault, theft or robbery in the workplace and work space that may physically or psychologically affect the person providing services. Likewise, if the Member engages in the situation indicated in point 2.6 of the Air Transport Agreement by denying boarding of a passenger, or arranging for their disembarkation, if it is considered that the passenger could affect the safety of the flight or passengers.

f) If the Member attempts to manipulate the loyalty system, including but not limited to the artificial accumulation and redemption of LATAM Pass Points and/or accumulation of Qualifying Points.

g) In all cases in which LATAM Airlines proves that the customer has committed an irregularity contrary to the specific nature of the LATAM Pass Regulations.

h) If the Member redeems tickets in the name of more than 25 (twenty-five) third parties other than the cardholder in a period of 12 (twelve) months.

2) During the suspension period, the Member will not be able to automatically accumulate or redeem LATAM Pass Points, nor will they be able to enjoy any other benefit associated with their Elite Category if they hold it, whether it refers to the in-flight or ground experience with the Business Partnerships and Associated Financial Institutions associated with the LATAM Pass Program.

3) LATAM Pass will notify the Member of the suspension of their account by email or any other registered means of contact, specifying the reason and detailing the time interval in which the account will be suspended.

2. Cancellation of a LATAM Pass Account

1) LATAM Pass will proceed to the final cancellation of a Member's account in the following cases:

a) If the Member incurs in any of the infractions listed above in section III.D.1.1 on two or more occasions within the same calendar year.

b) If the Member has an overdue debt for which LATAM Airlines, or any of its subsidiaries or related companies, is a creditor, or if there are indications or presumptions of the Member's participation in crimes committed against such companies, such as the fraudulent writing of checks or others.

c) Due to the death of the Member.

2) Once the account is cancelled, the Member will not be able to re-enter the Program or register again in the future.

3) In case of detecting the attempt or registration with personal information different from the one already registered by a Member whose account was previously cancelled for the reasons described in section III.D.2.1, the account will be cancelled as soon as such circumstance is identified, in spite of having been accepted in the Program again.

4) In case of termination of a Member's participation in the LATAM Pass Program, whatever the cause, all accumulated LATAM Pass Points and Qualifying Points will be cancelled and may not be used under any circumstances, nor may they be exchanged for any type of Reward and/or money.

5) LATAM Pass will notify the member of the cancellation of their account by email or any other registered means of contact, specifying the reason and detailing the implications to which they are subject, as described in these Regulations. After receiving the notification, the Member with the cancelled account may file a formal complaint through the LATAM Contact Center, following the corresponding legal procedure and deadlines.

The LATAM Pass Program has five categories to which a Member may belong, in ascending order and according to the level of preference and benefits that each category grants: (a) LATAM, (b) Gold, (c) Platinum, (d) Black, and (e) Black Signature, of which the last four are considered Elite Categories.

2) The inclusion of Members in the various categories available under the LATAM Pass Program is determined by the Member's compliance with the requirements established for each Category. These requirements are described on our website, also available at the following link.

3) Once each and every one of the conditions required to qualify for an Elite Category has been met, the Member shall immediately become a Member of such category and shall remain in such category for the remainder of the corresponding calendar year in which they met the required conditions, and for the immediately following calendar year up to and including March 31 of the subsequent year. For example, if a Member upgrades from Platinum to Black in August 2024, they will remain in this new category until March 31, 2026, inclusive.

4) Every year the Elite Categories are renewed. These are carried out on March 31, considering the requirements fulfilled by the Member during the previous calendar year.

5) If a Member does not comply with the requirements to renew and maintain their Category, in the following year they will be in the category immediately below the one to which they belonged, even if they do not comply with the requirements to qualify for this one. This applies as long as the Category from which they are descending was obtained by complying with the requirements established by the Program to achieve it, otherwise, the Member will descend to the Category that corresponds to them according to the Qualifying Points accumulated during the qualification period being evaluated.

6) LATAM Airlines may maintain or upgrade a Member's category, even if he/she has not complied with any of the requirements to do so, but may never downgrade them, as long as they comply with the requirements established to remain in the category.

7) Changes in the Member's category will not affect the balance of LATAM Pass Points redeemable for Rewards and vice versa.

A. LATAM Pass Membership Card

1) Gold, Platinum, Black and Black Signature Membership Cards have the validity indicated in accordance with the Program details in the LATAM Pass section. For all purposes of these Regulations, “calendar year” means from January 1 to December 31 of each year.

2) All LATAM Pass Membership Cards are available in digital format; they are personal and non-transferable and only grant benefits to the cardholder, unless otherwise indicated in the particular terms and conditions of any benefit and/or Reward. Members may make use of the benefits associated with their status as a Program Member as long as they have such status.

3) The Membership Card is not a credit card, nor a document that proves identity, therefore it does not grant more rights and/or benefits than those indicated in these Regulations.

B. Accumulation of Qualifying Points

1) Qualifying Points have the following characteristics and are subject to the following terms and conditions:

a) They have no commercial value and are not negotiable or redeemable for cash.

b) They are non-transferable.

c) They are non-transmissible, therefore, in the event of the Member's death, the account and the Qualifying Points accumulated therein will be cancelled.

d) They are not attachable, since they are rights whose exercise is entirely personal, unless the law or a court order establishes otherwise.

e) They are not subject to any legal dispute or judicial action and belong only to the Member who holds the account, as a personal right.

2) Qualifying Points will be credited when a Member travels on flights marketed and operated by LATAM Airlines, when booking hotels, renting cars or contracting travel assistance through LATAM.COM, when using some of the corresponding credit cards of the Associated Financial Institutions associated to the LATAM Pass Program and/or accumulation promotions with Business Partnerships specific to each country.

3) Calculation of the accumulation of Qualifying Points for flights on LATAM is based on U.S. dollars, discounting taxes and fees.

4) The Member has up to 365 days from the date on which the flight took place to request retroactive crediting of the corresponding Qualifying Points, in case this flight has not been credited to his/her account automatically. The request must be made through the following link.

5) For purposes of qualification to Elite Categories, retroactively credited Qualifying Points will be considered only for the calendar year corresponding to the date on which the Member flew. This may alter the Member's current Elite Category since, if the Retroactively Credited points allow the Member to qualify for a higher status, this will be effective immediately even though the Member is in a new qualification period.

6) Reward tickets flown on LATAM Airlines or Associated Airlines, as well as Rewards corresponding to products and/or services of Business Partnerships, obtained entirety as Rewards or through LATAM Pass Points + Cash, do not accumulate Qualifying Points. Neither do they accumulate charter flight tickets; infant tickets, tickets purchased for items that use a seat or tickets issued subject to special provisions.

7) In case of a Cabin Upgrade obtained as a Reward or free of payment on a flight of LATAM Airlines or any of the Associated Airlines, only the Qualifying Points corresponding to the fare paid by the Member, and not those corresponding to the cabin to which they were promoted, will be accumulated in the Member's Account Statement.

C. LATAM Pass Elite Categories’ Benefits

1) The benefits delivered for reaching a new Elite Category are not cumulative with the benefits of the previous Category. This applies to each and every one of the benefits, including the Courtesy Segments for Cabin Upgrades.

2) The Courtesy Segments for Cabin Upgrades and benefits granted for fulfilling conditions in Business Partnerships and/or Associated Financial Institutions are not cumulative with the Courtesy Segments for Cabin Upgrades and benefits granted by the Elite Categories, unless expressly stated otherwise.

1. LATAM Pass Points Expiration Policy

1) Points Expiration Policy table:

2) For LATAM Pass Members without Elite Status, the validity of LATAM Pass Points is counted from the date of accumulation of these. In the case of Members who had an Elite Category but then become Members without one, the validity of their LATAM Pass Points begins to count from the date on which the Elite Category is lost.

3) Each time a Member earns 1 or more LATAM Pass Mile for having taken a flight on LATAM Airlines, the validity of the total balance of LATAM Pass Points available in their account will be renewed. The new validity of the points will begin on the day on which the last mile was accumulated and will allow the extension of the expiration date of the rest of the points. Only flights marketed by LATAM Airlines will be considered valid.

4) It is the Member's responsibility to inquire about the expiration date of their LATAM Pass Points, information that is available in their LATAM Pass account by logging in through the LATAM Airlines website or through the LATAM Pass application.

B. LATAM Pass Points Accrual

1. LATAM Pass Points accrual on LATAM Airlines air services

1) The Member will earn LATAM Pass Points for purchasing and traveling on flights operated by LATAM Airlines according to the multiplier of their Elite Category, fare, route and the value of their ticket in U.S. dollars, discounting fees and taxes, as detailed in the following link.

2) LATAM Pass Points have the following characteristics and are subject to the following terms:

a) They have no commercial value and are non-negotiable, non-tradable and non-exchangeable for cash.

b) They are not transferable in the U.S.

c) They are non-transmissible, therefore, in the event of the Member's death, the account and the LATAM Pass Points accumulated therein will be cancelled.

d) They are not attachable, since they are rights whose exercise is entirely personal, unless the law or a court order establishes otherwise.

e) Are not subject to any legal dispute or judicial action and belong only to the Member who holds the account, as a personal right.

f) They are not equivalent to the unit of length of the same name, nor to kilometers, meters or any other unit of length. For redemption and/or accumulation purposes, the required number of LATAM Pass Points is not equivalent to the distance measured in points or any other unit of length between origin and destination.

3) LATAM Pass Points can only be credited for flights made prior to the Member's enrollment in the Program, only if such flights were sold and operated by LATAM Airlines and flawn within no more than 365 days prior to the date of the Member's enrollment in LATAM Pass Program.

4) LATAM Pass Points will only be credited to the Member's account once the ticket has been paid for and the trip has been completed. Therefore, LATAM Pass Points will not be accumulated for tickets purchased but not flown or not paid for. Due to the above, the Member must keep and deliver, if required, documents proving the flight (ticket and/or boarding pass).

5) The Member has up to 365 days from the date of the flight to request retroactive crediting of the corresponding LATAM Pass Points, in case this flight has not been automatically credited to his/her account. The request must be made through the following link.

6) The LATAM Pass Points whose crediting is requested by the Member retroactively in accordance with number IV.B.1.5 above, if credited, will be registered and will be displayed in the Member's Account Statement on the date on which the Member has actually made their flight. The period of validity of the Retroactively Credited points begins on the date on which the flight was made.

7) Reward tickets flown on LATAM Airlines, obtained entirely as a Reward or through the combination of LATAM Pass Points + Cash, do not accumulate LATAM Pass Points. Neither do charter flight tickets, infant tickets, tickets purchased for items that occupy a seat or tickets issued subject to special provisions.

8) In case of a Cabin Upgrades obtained as a Reward or free of payment on a LATAM Airlines flight,  the Member will accumulate the LATAM Pass Points corresponding to the fare paid, and not those corresponding to the cabin to which they were upgraded.

9) It will be the sole responsibility of the Member to verify that the LATAM Pass Points corresponding to their flights on LATAM Airlines are correctly credited to their account.

10) LATAM Airlines may, when it deems appropriate, at any time and without prior notice, audit a Member's account in order to verify that the Member is properly complying with these Regulations. LATAM Airlines may put on hold the crediting of LATAM Pass Points, as well as suspend the delivery of Rewards or certificates in the event that the account shows reasonable indications of alleged fraudulent conduct, for the period in which such discrepancies are resolved and duly informing the Member. In case the conduct is verified, the crediting of points, the delivery of Rewards and/or certificates may be suspended or even deduct the points from the account in case the crediting has already been made.

11) LATAM Pass Points accrual is personal and non-transferable. Only flights taken by the account holder will be credited, excluding trips taken by third parties.

12) LATAM Pass Points crediting times for flights operated by LATAM Airlines are up to 7 days after the trip is completed.

13) In the event of an unforeseen event, i.e., not attributable to the Member, LATAM may endorse them on flights of airlines other than LATAM. These flights will accumulate LATAM Pass Points only if they are endorsed to airlines with a frequent flyer agreement with LATAM Pass, allowing the accumulation of the same amount of points that would have been accumulated if the Member had flown on LATAM Airlines. Such accumulation if not automatically credited, must be requested through the Contact Center. On the other hand, tickets endorsed to airlines that do not have a frequent flyer agreement with LATAM Pass will not accumulate LATAM Pass Points.

2. LATAM Pass Points accrual on Associated Airlines.

1) For LATAM Pass Points accumulation purposes, any flight operated by any airline within the framework of an agreement with the LATAM Pass Program will be considered valid, as long as it is operated on fares and routes that allow LATAM Pass Points accumulation as reported in the following link. If applicable, the Member is responsible for entering their Member number on the reservation to guarantee mileage crediting. In the case of codeshare flights between LATAM and an airline without an agreement with the LATAM Pass Program, the Member will not accumulate LATAM Pass Points for the leg operated by that airline.

2) LATAM Pass Points accumulated for flights on Associated Airlines correspond to the distance between the point of origin and destination of the flight, distances that are delivered by IATA, and the fare class of the ticket. Notwithstanding the above, and as a temporary or permanent measure, LATAM Airlines may award an additional amount of LATAM Pass Points for the distance between the point of origin and the point of destination, according to the conditions that are available at the following link.

3) LATAM Pass Points will be credited when a Member travels on any of the Associated Airlines, as long as the flights are operated by them, information available at the following link. If the Member belongs to the LATAM Pass Program and at the same time to the Frequent Flyer Program of the Associated Airline on which they are traveling, the Member must choose the Program in which they wish to accumulate. LATAM Pass Points cannot be credited to more than one account. The Member must inform his/her LATAM PAss Member number in case they wish to accumulate LATAM Pass Points in this Program.

4) Reward tickets flown on Associated Airlines, obtained in their entirety as a Reward or through LATAM Pass Points + Cash, do not accumulate LATAM Pass Points.

5) In the event of a Cabin Upgrade obtained as a Reward or free of payment on a flight of any of the Associated Airlines, only the LATAM Pass Points corresponding to the fare paid by the Member will be accumulated in the account, and not those corresponding to the cabin to which they were upgraded.

6) It will be the sole responsibility of the Member to verify that the LATAM Pass Points corresponding to their flights on any of the Associated Airlines are correctly credited to their account.

7) The Associated Airlines will determine the conditions, restrictions, form and amount of LATAM Pass Points to be accumulated for their flights, which will not necessarily match with those established by LATAM Airlines for its flights. There may be fare classes or flights that allow accumulation of only a percentage of the distance flown or other restrictions. It will be up to the Member to find out the LATAM Pass Points to be accumulated for flights flown with Associated Airlines, information that in any case will be available at the following link.

8) It is the responsibility of the Associated Airlines to inform LATAM Airlines of the number of LATAM Pass Points earned by the Member on their flights, so LATAM Airlines is not responsible for the calculation of the points to be credited.

9) LATAM Pass Points earned for services provided by Associated Airlines will be credited to the Member's account only once the respective airline submits the information required by LATAM Airlines for crediting.

10) In the case of flights operated by Associated Airlines, the Member must retain their flight documents (boarding passes and airline tickets), so that, in the event that they have not received the points corresponding to their flight automatically, they can request a retroactive crediting of LATAM Pass Points, since the data contained in these documents will be required at the time of the request.

11) The Member has up to 180 calendar days from the date of the flight to request retroactive crediting of their LATAM Pass Points in case this flight has not been credited to their account, for flights operated by Malaysia Airlines (MH), Iberia (IB) and British Airways (BA). The request must be made through the LATAM Airlines website.

3. LATAM Pass Points accrual on LATAM non-air services. 

1) The accumulation of LATAM Pass Points at Business Partnerships and Associated Financial Institutions will be carried out according to the particular terms and conditions agreed upon by LATAM Airlines with such entities.

2) Rewards corresponding to products or services of Business Partnerships do not accumulate LATAM Pass Points.

3) LATAM Pass Points accumulation is personal and non-transferable. Points will only be credited for the purchase of products and/or services at Business Partnerships or Associated Financial Institutions that the account holder has made.

4) If the Member belongs to LATAM Pass, and at the same time, if it exists, to the loyalty program of the Partner Business where the option of accumulating benefits from different programs is given, including LATAM Pass Points, the Member must choose where of the related programs he/she want to accumulate, entering their LATAM Pass Member number prior to the purchase at the Partner Business, in case they prefer to accumulate LATAM Pass Points.

5) For Business Partnerships, the Member has up to 365 days from the date on which the purchase of the product was made or the service was provided by the mentioned entity to request retroactive crediting in the event that the LATAM Pass Points obtained through this activity have not been automatically credited to their account. In any case, Retroactive Accumulation will only apply to registered Members, it will not apply to those who were not LATAM Pass Members at the date of purchase or contracting the service. For some Business Partnerships, requests for retroactive crediting of LATAM Pass Points will only be processed if the Member provides certain documents proving that the product was purchased or the service was rendered.

6) It will be the exclusive responsibility of the Member to verify that LATAM Pass Points from the purchase of products and/or services from Business Partnerships or Associated Financial Institutions are correctly credited to their account.

7) LATAM Pass Points earned for products and/or services provided by Business Partnerships or Associated Financial Institutions will be credited to the Member's account only once the respective entities submit the information required by LATAM Airlines for their crediting.

C. Redemption of LATAM Pass Points

1. General Definitions for LATAM Pass Points Redemption

1) LATAM Pass Points that may have been accumulated by a registrant, before they are expressly accepted as a Member as of the respective registration request, may not be redeemed for Rewards unless the person is expressly accepted as a Member.

2) For purposes of requesting a Reward, LATAM Pass Points from various LATAM Pass Program accounts may not be combined. That is, if at the time of requesting a Reward or benefit, the Member does not have a sufficient number of LATAM Pass Points, they cannot use LATAM Pass Points from other accounts.

3) The Rewards are not endorsable, therefore, they cannot be used in other companies other than LATAM Airlines, Associated Airlines, Business Partnerships and/or Associated Financial Institutions, or by other persons than those designated by the Member, according to the Reward redeemed.

4) By completing the LATAM Pass Program registration form or participating in the Program, the Program applicant or Member accepts the creation of the LATAM Wallet account and its conditions, which can be found at the following link. The creation of the LATAM Wallet is necessary to redeem airline tickets. Members who already have a LATAM Pass account and do not have a LATAM Wallet account will automatically have the latter created.

2. LATAM Pass Points Redemption in LATAM air Rewards

1) For Rewards consisting of airline tickets on LATAM, they may redeem tickets in the Economy, Premium Economy and Premium Business cabins, with different redemption values depending on the fare and cabin.

2) To redeem an air product or service on LATAM, the Member must do so in accordance with the terms and channels applicable to such Reward, which may require calling the Contact Center (LATAM Pass option), accessing the LATAM Pass website, going to LATAM sales offices, or to the sales office of a third party. In all cases, a document proving the member's identity must be shown. On the LATAM website, members must log in with their username and password.

3) For redemption of Rewards through the Contact Center (LATAM Pass option) or sales offices, the Member must pay the LATAM Pass Service Fee for each ticket issued. If the Reward is redeemed through our website, the LATAM Pass Service Fee does not apply. The LATAM Pass Service Fee is in addition to boarding fees and applicable taxes and will vary according to the type of Reward redeemed and the country of issuance, as detailed in the “LATAM Pass Fees” section, available at the following link.

4) On both international and domestic routes “one way” and “round trip” tickets can be redeemable. If the Member uses the ticket only on the first leg, the refund of the unused return leg will be subject to the conditions of the purchased fare and the legislation in force.

5) It is the Member's responsibility to review the amount of LATAM Pass Points required to redeem a specific Reward on LATAM Airlines flights, since for the same route the amount of LATAM Pass Points requested may vary.

6) LATAM Airlines reserves the right to suspend and/or withhold the redemption or the redeemed Rewards in the event that there are reasonable indications that any irregularity is being attempted or materialized either in the redemption or in the use of said Reward, either by a Member and/or a third party. The suspension will be notified to the Member, explaining the reason for the suspension, for the duration of the investigation. If the irregularity is proven, the Member's account shall be suspended, as it is considered one of the offenses detailed in section III.D.1.f of these Regulations. It should be noted that any violation of these Terms and Conditions may result in LATAM Airlines' refusal to allow the Member to issue a Reward or make a redemption.

7) Airline Rewards are nominative and non-transferable. In the event that for any cause or reason a Reward is not, totally or partially, used in the time and manner issued, its return will be subject to the conditions of the fare purchased and the legislation in force.

8) The issuance of open air Rewards, i.e. without a departure or arrival date, is not permitted.

9) Redemption of Multidestination and/or Open Jaw tickets is not allowed.

10) In the case of Rewards consisting of tickets with flights that involve connections with plane changes, the expenses of staying at the place of connection and any other expenses associated with it will be at the sole charge and expense of the passenger.

11) The Rewards consisting of redeemed tickets correspond exclusively to the net value of the fare, being the responsibility and charge of the passenger the payment of any fee, tax, tribute and/or duty imposed by its issuance, including, but not limited to, the corresponding boarding fee.

12) It shall be the sole responsibility of the Member to adequately be informed of all travel restrictions in the process of redeeming and using the Rewards at the date of use.

13) Unless expressly authorized in writing by LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, the purchase, sale, exchange or, in any way, of LATAM Pass Points and/or Rewards is absolutely prohibited. Any person caught buying, selling, exchanging or transferring Rewards obtained with the redemption of LATAM Pass Points without express written authorization from LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, may be obliged to pay the full associated fee or price, the damages and losses caused and the legal costs involved, all in accordance with the legislation in force.

14) Rewards that have been sold or purchased in any way without the express written authorization of LATAM Airlines and/or through the platforms enabled by LATAM Airlines or previously accepted Business Partnerships, and the persons who are using such Rewards and/or benefits may not continue the trip or will no longer receive the service associated with the Reward, without the obligation of LATAM to return the redeemed points and suspending the account of the Member involved as indicated in section III.D.1 of these Regulations.

3. LATAM Pass Points redemption for Rewards on Associated Airlines

1) In order to redeem a ticket on any of the Associated Airlines, the Reward tickets must contain at least one segment operated by LATAM Airlines. If so, the Member will be able to make the redemption through the LATAM website following the regular redemption flow.

2) The LATAM Pass Points required to redeem a Reward on an Associated Airline vary depending on the type of cabin and route, information available on the website at the time of making the corresponding reservation quote.

3) It is the Member's responsibility to review the number of LATAM Pass Points required to redeem a specific Reward on Associated Airlines, since for the same route the number of LATAM Pass Points requested may vary.

4) If the ticket redemption includes flights operated by Associated Airlines, it is the Member's responsibility to inquire about the Conditions of Carriage of the airline operating the flight. This information is available on the website of each airline.

4. LATAM Pass Points redemption for non-air Rewards

1) LATAM Pass Members may redeem their LATAM Pass Points for Rewards offered by Business Partnerships, and must at all times accept and comply with the terms and conditions established and informed by LATAM Airlines and/or the respective Partner Business for such purposes.

2) LATAM Airlines: (i) Shall not be liable or guarantee the availability of the benefits associated with the LATAM Pass Program that are provided by third party providers; (ii) Shall not be liable for any damage or loss that may result from the fulfillment, or lack of fulfillment, total or partial, of any benefit provided by a third party provider; and (iii) Shall not be liable in the event of abandonment of the LATAM Pass Program by third party providers.

3) LATAM Airlines will not be responsible for the delivery, execution and/or performance of the products and/or services redeemed as Rewards and granted by Business Partnerships, being the latter responsible for such delivery, execution and/or performance.

4) The Rewards are nominative, have no cash value and are non-transferable. In the event that for any cause or reason a Reward is not, totally or partially, used in the time and manner issued, the Member will lose the right to demand its use.

5. Changes and refunds of Rewards redeemed with LATAM Pass Points

a) Changes and refunds of air Rewards redeemed with LATAM Pass Points

1) All tickets redeemed with points or points + cash are subject to change and availability, subject to the terms and conditions of the corresponding Air Transportation Contract. However, it is the sole responsibility of the Member to request the corresponding valid reservation and to fulfill all other necessary steps for the enjoyment of the same.

2) The Member may request changes to a Reward consisting of tickets to the extent permitted and subject to applicable charges, according to the fare conditions of the respective Reward.

3) Requests for change or refund of the redeemed ticket are subject to the conditions of the chosen fare and in accordance with the information published on our website. In the event that the fare allows for the refund or change of date and/or route of the ticket, this must be requested prior to the departure of the flight and may be requested through the LATAM Airlines website or through our Contact Center. Once the refund has been processed, the LATAM Pass Points corresponding to the redemption made will be credited to the Member's Account Statement, maintaining their initial validity. If at the time of the mileage refund there are any expired points, they will be deducted from the account, indicating the details.

4) With respect to ticket redemptions with LATAM Pass Points, the right of withdrawal shall not apply, except in those cases in which the applicable regulations allow it. The foregoing is without prejudice to those Rewards for which a refund or retraction is expressly permitted in these Regulations, or in the terms and conditions applicable to them.

5) All changes of tickets redeemed with LATAM Pass Points where a fare difference and/or penalty applies must be paid in cash, using the payment methods available in the customer service channels, either via the website or Contact Center.

6) There is a charge associated with changing the date or itinerary of tickets redeemed with LATAM Pass Points. The charge varies depending on the country of ticket issuance and the route. Fees for changes are published on our website, at the following link. Rewards issued to be flown on Associated Airlines are subject to the same conditions specified above.

7) In those instances in which a Reward corresponding to a ticket is refunded, the refund time will depend on the channel through which the refund is requested. If the request is made through the LATAM website, the refund of points and the money corresponding to fees and/or taxes will be immediately sent to the Member's Account Statement and LATAM Wallet, respectively. If the request is made through the Contact Center, the refund may take up to 15 business days.

8) In the event that the return of the Reward is voluntary and the ticket issued is valid, the points will be returned to the Member's account and the money associated with complementary services, fees and/or taxes of the ticket will be returned to the Member's LATAM Wallet or to the credit card with which the original purchase was made, according to the regulations of each country. Refunds are subject to penalties, discounts or expirations associated with the conditions of the selected fare and/or expired points.

b) Changes and refunds of non-air Rewards redeemed with LATAM Pass Points

1) In the event that the Member requests the return of a non-air Reward, they will not have to pay a charge in LATAM Pass Points, unless otherwise established in the terms and conditions of the respective redemption.

2) All exchanges and refunds of non-air Rewards shall be subject to the particular terms and conditions established for each Reward, which, in case of contradiction, shall prevail over the provisions of these Regulations.